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How to connect Intercom and Basecamp
Create a New Scenario to Connect Intercom and Basecamp
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Basecamp will be your first step. To do this, click "Choose an app," find Intercom or Basecamp, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
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Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Basecamp Node
Next, click the plus (+) icon on the Intercom node, select Basecamp from the list of available apps, and choose the action you need from the list of nodes within Basecamp.
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Authenticate Basecamp
Now, click the Basecamp node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Basecamp settings. Authentication allows you to use Basecamp through Latenode.
Configure the Intercom and Basecamp Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Basecamp Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Intercom, Basecamp, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Basecamp integration works as expected. Depending on your setup, data should flow between Intercom and Basecamp (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Basecamp
Intercom + Slack + Basecamp: When a new conversation is started in Intercom, a message is posted in a Slack channel and a new project is created in Basecamp.
Basecamp + Jira + Intercom: When a new project is created in Basecamp, a new issue is created in Jira, and a message is sent to a contact in Intercom.
Intercom and Basecamp integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Basecamp
Integrate Basecamp with Latenode to automate project updates and task management. Automatically create Basecamp to-dos from new leads or form submissions. Use Latenode's visual editor to sync tasks across platforms, notify teams, and ensure project milestones trigger downstream processes — all without manual updates.
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See how Latenode works
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FAQ Intercom and Basecamp
How can I connect my Intercom account to Basecamp using Latenode?
To connect your Intercom account to Basecamp on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Basecamp accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Basecamp to-dos from new Intercom conversations?
Yes, you can! Latenode allows you to automate to-do creation, saving time. Triggered by new Intercom conversations, it ensures all tasks get properly assigned and tracked in Basecamp.
What types of tasks can I perform by integrating Intercom with Basecamp?
Integrating Intercom with Basecamp allows you to perform various tasks, including:
- Create Basecamp projects from new Intercom conversations.
- Post Intercom conversation summaries to Basecamp as updates.
- Update Basecamp to-dos when Intercom conversation status changes.
- Trigger Intercom messages based on Basecamp project milestones.
- Archive Intercom conversations when related Basecamp tasks are completed.
Can I use JavaScript to transform Intercom data before sending it to Basecamp?
Yes! Latenode's built-in JavaScript blocks let you format and transform Intercom data to perfectly match your Basecamp requirements.
Are there any limitations to the Intercom and Basecamp integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachment transfer between Intercom and Basecamp may require custom configuration.
- Real-time synchronization depends on the rate limits of the Intercom and Basecamp APIs.
- Complex data transformations may require advanced JavaScript knowledge.
