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Automatically generate captions for Intercom support videos with Captions. Latenode's visual editor and flexible API integrations let you scale personalized support and improve customer satisfaction affordably using no-code.
Connect Intercom and Captions in minutes with Latenode.
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Create a New Scenario to Connect Intercom and Captions
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Captions will be your first step. To do this, click "Choose an app," find Intercom or Captions, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Captions Node
Next, click the plus (+) icon on the Intercom node, select Captions from the list of available apps, and choose the action you need from the list of nodes within Captions.
Intercom
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Captions
Authenticate Captions
Now, click the Captions node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Captions settings. Authentication allows you to use Captions through Latenode.
Configure the Intercom and Captions Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Captions Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Captions
Trigger on Webhook
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Intercom
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Intercom, Captions, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Captions integration works as expected. Depending on your setup, data should flow between Intercom and Captions (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Intercom + Captions + Slack: When a new reply is received in Intercom, check if it contains a video link. If it does, generate captions using Captions, and post the transcript to a dedicated Slack channel for team review.
Intercom + Captions + Google Drive: When a new reply is received in Intercom, check if it contains a video. If so, generate captions with Captions, and then save the generated caption file to a specified folder in Google Drive for archival purposes.
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Captions
Need accurate, automated captions for videos? Integrate Captions with Latenode to generate and sync subtitles across platforms. Automate video accessibility for marketing, training, or support. Latenode adds scheduling, file handling, and error control to Captions, making scalable captioning workflows simple and efficient.
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How can I connect my Intercom account to Captions using Latenode?
To connect your Intercom account to Captions on Latenode, follow these steps:
Can I automatically transcribe Intercom call recordings to Captions?
Yes, you can! With Latenode, automate the transcription of Intercom call recordings directly to Captions, saving time and improving accessibility with custom workflows.
What types of tasks can I perform by integrating Intercom with Captions?
Integrating Intercom with Captions allows you to perform various tasks, including:
Can I use JavaScript functions within my Intercom Latenode automations?
Yes! Latenode enables you to use JavaScript code in your Intercom automations, adding powerful data transformation and custom logic options.
Are there any limitations to the Intercom and Captions integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: