How to connect Intercom and Cloudinary
Create a New Scenario to Connect Intercom and Cloudinary
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Cloudinary will be your first step. To do this, click "Choose an app," find Intercom or Cloudinary, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Cloudinary Node
Next, click the plus (+) icon on the Intercom node, select Cloudinary from the list of available apps, and choose the action you need from the list of nodes within Cloudinary.


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Authenticate Cloudinary
Now, click the Cloudinary node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Cloudinary settings. Authentication allows you to use Cloudinary through Latenode.
Configure the Intercom and Cloudinary Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Cloudinary Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Webhook response


Save and Activate the Scenario
After configuring Intercom, Cloudinary, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Cloudinary integration works as expected. Depending on your setup, data should flow between Intercom and Cloudinary (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Cloudinary
Intercom + OpenAI GPT Assistants + Cloudinary: When a new conversation is created in Intercom, its content is sent to OpenAI GPT Assistants for summarization and analysis. The summarized conversation is then uploaded to Cloudinary for storage and future reference.
Intercom + Cloudinary + Google Sheets: When a new reply is added to an Intercom conversation, the flow checks for attached images using the 'Get Attachment from Conversation' action, and tracks the URLs of these images in a Google Sheet to analyze visual communication effectiveness.
Intercom and Cloudinary integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Cloudinary
Automate image and video optimization with Cloudinary in Latenode. Resize, convert, and deliver media assets based on triggers or data from any app. Streamline content workflows by integrating Cloudinary’s powerful transformations directly into your automated processes, reducing manual work. Scale efficiently and pay only for execution time.
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FAQ Intercom and Cloudinary
How can I connect my Intercom account to Cloudinary using Latenode?
To connect your Intercom account to Cloudinary on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Cloudinary accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update user profile pictures in Intercom from Cloudinary?
Yes, you can! Latenode allows seamless updates, triggering workflows when assets change in Cloudinary, ensuring Intercom profiles reflect the latest visuals. This automation saves time and effort.
What types of tasks can I perform by integrating Intercom with Cloudinary?
Integrating Intercom with Cloudinary allows you to perform various tasks, including:
- Automatically updating Intercom user avatars from Cloudinary uploads.
- Sending Intercom messages with Cloudinary-hosted image previews.
- Logging Cloudinary asset usage within Intercom conversation threads.
- Creating personalized image banners in Cloudinary based on Intercom data.
- Storing Intercom conversation attachments directly in Cloudinary.
Can I trigger Intercom campaigns based on Cloudinary asset modifications?
Yes! Latenode lets you trigger Intercom campaigns when Cloudinary assets are updated, enabling contextual marketing and timely user engagement.
Are there any limitations to the Intercom and Cloudinary integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large-scale data migrations may require optimized workflow design.
- Complex image transformations might impact workflow execution time.
- Real-time synchronization depends on the API rate limits of both apps.