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How to connect Intercom and Missive
Create a New Scenario to Connect Intercom and Missive
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Missive will be your first step. To do this, click "Choose an app," find Intercom or Missive, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
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Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Missive Node
Next, click the plus (+) icon on the Intercom node, select Missive from the list of available apps, and choose the action you need from the list of nodes within Missive.
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Authenticate Missive
Now, click the Missive node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Missive settings. Authentication allows you to use Missive through Latenode.
Configure the Intercom and Missive Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Missive Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Missive
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Intercom, Missive, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Missive integration works as expected. Depending on your setup, data should flow between Intercom and Missive (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Missive
Intercom + Missive + Slack: When a new conversation is started in Intercom, a corresponding conversation is created in Missive for team collaboration. A notification is then sent to a designated Slack channel.
Missive + Intercom + Google Sheets: When a new conversation is started in Missive, if the conversation is linked to an Intercom lead, relevant details of the Missive conversation are logged in a Google Sheet for reporting purposes.
Intercom and Missive integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Missive
Centralize team comms in Missive and automate actions via Latenode. Monitor email, social media, and SMS, then trigger workflows based on content or sender. Automatically create tasks, update records, or send alerts. Use Latenode's visual editor and scripting for custom rules and integrations, eliminating manual triage and speeding responses.
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See how Latenode works
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FAQ Intercom and Missive
How can I connect my Intercom account to Missive using Latenode?
To connect your Intercom account to Missive on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Missive accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Missive conversations from Intercom leads?
Yes, you can! Latenode enables this automation, instantly creating Missive conversations from new Intercom leads. This ensures your team engages faster and boosts conversion rates.
What types of tasks can I perform by integrating Intercom with Missive?
Integrating Intercom with Missive allows you to perform various tasks, including:
- Automatically create Missive conversations for high-priority Intercom inquiries.
- Sync Intercom user data with Missive contact details for a unified view.
- Trigger Intercom messages based on Missive conversation updates.
- Route Intercom conversations to specific Missive teams based on content.
- Archive Intercom conversations in Missive for long-term record-keeping.
Can I use JavaScript to customize Intercom data transformations?
Yes! Latenode allows JavaScript code in your Intercom automations, offering flexibility beyond simple no-code configurations, tailoring data perfectly.
Are there any limitations to the Intercom and Missive integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachments from Intercom may not always transfer seamlessly to Missive.
- Complex Intercom conversation flows might require custom JavaScript logic.
- Real-time sync of all data depends on API rate limits of both services.
