JustCall and Atera Integration

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Automatically create Atera tickets from JustCall calls in Latenode to streamline support workflows. Scale affordably and add custom logic via JavaScript to handle complex routing.

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JustCall

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect JustCall and Atera

Create a New Scenario to Connect JustCall and Atera

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a JustCall, triggered by another scenario, or executed manually (for testing purposes). In most cases, JustCall or Atera will be your first step. To do this, click "Choose an app," find JustCall or Atera, and select the appropriate trigger to start the scenario.

Add the JustCall Node

Select the JustCall node from the app selection panel on the right.

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JustCall

Configure the JustCall

Click on the JustCall node to configure it. You can modify the JustCall URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Atera Node

Next, click the plus (+) icon on the JustCall node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Atera

Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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JustCall

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Connect Atera

Sign In

Run node once

Configure the JustCall and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the JustCall and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring JustCall, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the JustCall and Atera integration works as expected. Depending on your setup, data should flow between JustCall and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect JustCall and Atera

JustCall + Atera + Slack: When a call is missed in JustCall, a ticket is automatically created in Atera. Subsequently, a notification is sent to a designated Slack channel to inform the support team about the new ticket.

Atera + JustCall + Google Sheets: When a new or updated customer appears in Atera, trigger a JustCall call to the client. The details of the interaction, and the customer, are logged in Google Sheets.

JustCall and Atera integration alternatives

About JustCall

Use JustCall in Latenode to automate call workflows: trigger calls based on CRM updates, send SMS follow-ups, and log call data. Latenode adds visual flow control, custom logic, and data enrichment missing in basic JustCall setups. Create complex, scalable call-centric processes with no-code tools and flexible JavaScript.

Related categories

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

See how Latenode works

FAQ JustCall and Atera

How can I connect my JustCall account to Atera using Latenode?

To connect your JustCall account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select JustCall and click on "Connect".
  • Authenticate your JustCall and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Atera tickets from JustCall call summaries?

Yes! Latenode’s AI blocks parse JustCall data, creating Atera tickets with details. Save time, improve response rates, and ensure no call issue goes unaddressed.

What types of tasks can I perform by integrating JustCall with Atera?

Integrating JustCall with Atera allows you to perform various tasks, including:

  • Automatically create Atera tickets for missed JustCall calls.
  • Update Atera contact information when a new JustCall contact is created.
  • Log JustCall call durations as time entries in Atera.
  • Trigger JustCall SMS messages when Atera ticket status changes.
  • Send automated Atera customer surveys after JustCall support calls.

WhatJustCallworkflowscanIbuildtoimproveAteracustomerdataquality?

Use Latenode to validate JustCall contact details against Atera, automatically updating fields for accuracy, and boosting customer data integrity.

Are there any limitations to the JustCall and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical data migration between JustCall and Atera is not directly supported.
  • Complex custom field mappings may require JavaScript for transformation.
  • Integration performance depends on the API rate limits of both JustCall and Atera.

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