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Automatically create or update Zoho Desk tickets from JustCall call activities. Latenode's visual editor and affordable pricing let you build complex, custom call center workflows without costly per-step fees.
Connect JustCall and Zoho Desk in minutes with Latenode.
Create JustCall to Zoho Desk workflow
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Create a New Scenario to Connect JustCall and Zoho Desk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a JustCall, triggered by another scenario, or executed manually (for testing purposes). In most cases, JustCall or Zoho Desk will be your first step. To do this, click "Choose an app," find JustCall or Zoho Desk, and select the appropriate trigger to start the scenario.
Add the JustCall Node
Select the JustCall node from the app selection panel on the right.
JustCall
Configure the JustCall
Click on the JustCall node to configure it. You can modify the JustCall URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the JustCall node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.
JustCall
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Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the JustCall and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the JustCall and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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JustCall
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring JustCall, Zoho Desk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the JustCall and Zoho Desk integration works as expected. Depending on your setup, data should flow between JustCall and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
JustCall + Zoho Desk + Slack: When a call is missed in JustCall, a new ticket is created in Zoho Desk to track the missed call. A notification is then sent to a designated Slack channel to alert agents of the new ticket.
Zoho Desk + JustCall + Google Sheets: When a new ticket is created in Zoho Desk, call details from JustCall, if available for the contact associated with the ticket, are logged in a Google Sheet for reporting purposes.
About JustCall
Use JustCall in Latenode to automate call workflows: trigger calls based on CRM updates, send SMS follow-ups, and log call data. Latenode adds visual flow control, custom logic, and data enrichment missing in basic JustCall setups. Create complex, scalable call-centric processes with no-code tools and flexible JavaScript.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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How can I connect my JustCall account to Zoho Desk using Latenode?
To connect your JustCall account to Zoho Desk on Latenode, follow these steps:
Can I automatically create Zoho Desk tickets from JustCall missed calls?
Yes, you can! With Latenode, instantly create tickets for every missed call, ensuring no lead goes unattended. Automate follow-ups and improve response times, boosting customer satisfaction.
What types of tasks can I perform by integrating JustCall with Zoho Desk?
Integrating JustCall with Zoho Desk allows you to perform various tasks, including:
How do I handle errors when integrating JustCall with Zoho Desk?
Latenode's error handling allows you to define actions upon failure, such as sending notifications or retrying steps for reliable automation.
Are there any limitations to the JustCall and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: