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How to connect Lark and Intercom
Create a New Scenario to Connect Lark and Intercom
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Lark, triggered by another scenario, or executed manually (for testing purposes). In most cases, Lark or Intercom will be your first step. To do this, click "Choose an app," find Lark or Intercom, and select the appropriate trigger to start the scenario.
Add the Lark Node
Select the Lark node from the app selection panel on the right.
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Add the Intercom Node
Next, click the plus (+) icon on the Lark node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.
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Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Lark and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Lark and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Lark, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Lark and Intercom integration works as expected. Depending on your setup, data should flow between Lark and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Lark and Intercom
Intercom + Google Sheets + Lark: When a new conversation starts in Intercom, log the details in a Google Sheet and then notify a specific Lark channel about the new conversation.
Intercom + Jira + Lark: When a new reply is received in Intercom, check if the message contains critical keywords. If it does, create a Jira issue and alert the development team in Lark.
Lark and Intercom integration alternatives
About Lark
Use Lark within Latenode to centralize team comms & automate notifications based on workflow triggers. Aggregate messages, streamline approvals, and post updates to specific channels. Benefit from Latenode's visual editor and logic tools for advanced routing that keeps everyone informed and aligned.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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See how Latenode works
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FAQ Lark and Intercom
How can I connect my Lark account to Intercom using Latenode?
To connect your Lark account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Lark and click on "Connect".
- Authenticate your Lark and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Intercom from new Lark calendar events?
Yes, you can! Latenode's visual editor makes this easy. Keep your support team informed of important meetings and product launches, improving customer communication with automated updates.
What types of tasks can I perform by integrating Lark with Intercom?
Integrating Lark with Intercom allows you to perform various tasks, including:
- Create Intercom tickets from new Lark group messages.
- Send Lark notifications for new Intercom conversations.
- Update Intercom user data based on Lark profile changes.
- Post Lark channel messages from new Intercom feedback.
- Trigger Lark workflows from specific Intercom events.
What Lark data is accessible within Latenodeworkflows?
Latenode allows access to users, messages, calendar events, files, and more. This data helps you create powerful automations across your apps.
Are there any limitations to the Lark and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachment size is limited by the individual APIs.
- Real-time updates depend on the polling frequency.
- Complex data transformations may require JavaScript.
