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Automate real-time voice responses in LiveChat using Acapela Cloud's text-to-speech. Latenode's visual editor makes it easy to build custom logic, while affordable pricing lets you scale without breaking the bank.
Connect LiveChat and Acapela Cloud in minutes with Latenode.
Create LiveChat to Acapela Cloud workflow
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Create a New Scenario to Connect LiveChat and Acapela Cloud
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Acapela Cloud will be your first step. To do this, click "Choose an app," find LiveChat or Acapela Cloud, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Acapela Cloud Node
Next, click the plus (+) icon on the LiveChat node, select Acapela Cloud from the list of available apps, and choose the action you need from the list of nodes within Acapela Cloud.
LiveChat
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Acapela Cloud
Authenticate Acapela Cloud
Now, click the Acapela Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Acapela Cloud settings. Authentication allows you to use Acapela Cloud through Latenode.
Configure the LiveChat and Acapela Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Acapela Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Acapela Cloud
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Acapela Cloud, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and Acapela Cloud integration works as expected. Depending on your setup, data should flow between LiveChat and Acapela Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Acapela Cloud + Google Sheets: When a chat is deactivated in LiveChat, the transcript is converted to audio using Acapela Cloud. The audio file link and a summary of the chat are then stored in a Google Sheet for compliance and analysis.
Zendesk + Acapela Cloud: When a new ticket is created in Zendesk, if it contains certain keywords (e.g., related to common questions), Acapela Cloud generates an audio response and attaches it to the ticket as a comment. This helps provide quicker responses to frequently asked questions.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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About Acapela Cloud
Need realistic voice synthesis? Integrate Acapela Cloud in Latenode to automate voice responses in your workflows. Generate audio from text for IVR systems, content creation, or accessibility features. Use Latenode's visual editor and JS node for full control over text prompts and delivery, scaling voice automation affordably.
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How can I connect my LiveChat account to Acapela Cloud using Latenode?
To connect your LiveChat account to Acapela Cloud on Latenode, follow these steps:
Can I send automated voice messages to LiveChat users?
Yes, you can! Latenode allows triggering Acapela Cloud text-to-speech from LiveChat events. Enhance user experience with instant, personalized audio responses.
What types of tasks can I perform by integrating LiveChat with Acapela Cloud?
Integrating LiveChat with Acapela Cloud allows you to perform various tasks, including:
HowdoIhandleLiveChateventsbasedonsentimentusingLatenode'sAI?
Latenode's AI blocks analyze LiveChat messages, triggering Acapela Cloud actions based on sentiment. Automate responses and escalate negative feedback.
Are there any limitations to the LiveChat and Acapela Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: