How to connect LiveChat and AI Agent
Create a New Scenario to Connect LiveChat and AI Agent
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or AI Agent will be your first step. To do this, click "Choose an app," find LiveChat or AI Agent, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the AI Agent Node
Next, click the plus (+) icon on the LiveChat node, select AI Agent from the list of available apps, and choose the action you need from the list of nodes within AI Agent.

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Authenticate AI Agent
Now, click the AI Agent node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your AI Agent settings. Authentication allows you to use AI Agent through Latenode.
Configure the LiveChat and AI Agent Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and AI Agent Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Save and Activate the Scenario
After configuring LiveChat, AI Agent, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and AI Agent integration works as expected. Depending on your setup, data should flow between LiveChat and AI Agent (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and AI Agent
LiveChat + AI Agent + Slack: When a LiveChat chat is deactivated, the AI Agent summarizes the chat transcript. This summary is then sent to a designated Slack channel for quick review by support staff.
LiveChat + AI Agent + Zendesk: When a LiveChat chat is deactivated, the AI Agent analyzes the customer sentiment from the chat. If negative sentiment is detected, a Zendesk ticket is automatically created to address the customer's concerns.
LiveChat and AI Agent integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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See how Latenode works
FAQ LiveChat and AI Agent
How can I connect my LiveChat account to AI Agent using Latenode?
To connect your LiveChat account to AI Agent on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and AI Agent accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically summarize LiveChat conversations using AI Agent?
Yes! Latenode lets you trigger AI Agent to summarize chats after they end, reducing agent workload. Benefit from efficient insights and improved customer service.
What types of tasks can I perform by integrating LiveChat with AI Agent?
Integrating LiveChat with AI Agent allows you to perform various tasks, including:
- Automatically tagging LiveChat conversations based on AI Agent analysis.
- Sending personalized responses via LiveChat using AI-generated content.
- Creating support tickets based on AI-identified issues from LiveChat.
- Updating CRM records with insights extracted by AI Agent from chats.
- Routing chats to specific agents based on AI-driven intent recognition.
How does Latenode enhance LiveChat's automation capabilities?
Latenode extends LiveChat with AI, JavaScript, and complex logic, enabling custom workflows not possible with built-in automation.
Are there any limitations to the LiveChat and AI Agent integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of the LiveChat and AI Agent APIs may affect performance at high volumes.
- Complex AI Agent prompts require careful design for optimal results.
- Data transfer costs may apply depending on your Latenode subscription.