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Automatically route chats from LiveChat to the best support agent using AI GPT Router. Latenode's visual editor makes prompt engineering easy, while the pay-by-execution pricing keeps costs down as you scale your AI-powered customer service.
Connect LiveChat and AI GPT Router in minutes with Latenode.
Create LiveChat to AI GPT Router workflow
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Create a New Scenario to Connect LiveChat and AI GPT Router
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or AI GPT Router will be your first step. To do this, click "Choose an app," find LiveChat or AI GPT Router, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the AI GPT Router Node
Next, click the plus (+) icon on the LiveChat node, select AI GPT Router from the list of available apps, and choose the action you need from the list of nodes within AI GPT Router.
LiveChat
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AI GPT Router
Authenticate AI GPT Router
Now, click the AI GPT Router node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your AI GPT Router settings. Authentication allows you to use AI GPT Router through Latenode.
Configure the LiveChat and AI GPT Router Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and AI GPT Router Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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AI GPT Router
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, AI GPT Router, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and AI GPT Router integration works as expected. Depending on your setup, data should flow between LiveChat and AI GPT Router (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + AI GPT Router + Google Sheets: When a chat is deactivated in LiveChat, the transcript is sent to AI GPT Router for sentiment analysis and topic extraction. The results, including sentiment score and identified topics, are then logged into a Google Sheet for reporting purposes.
LiveChat + AI GPT Router + Slack: When a new chat is initiated in LiveChat, the AI GPT Router analyzes the incoming message to determine its priority. If the AI determines the issue is urgent, a notification, containing the chat transcript, is sent to a designated support channel in Slack.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About AI GPT Router
Use AI GPT Router in Latenode to intelligently route and process text. Automate content summarization, sentiment analysis, or language translation based on custom criteria. Chain AI tasks with no-code tools, APIs, and file parsing nodes. Scale complex AI workflows easily with prompt-driven logic and affordable, execution-based pricing.
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How can I connect my LiveChat account to AI GPT Router using Latenode?
To connect your LiveChat account to AI GPT Router on Latenode, follow these steps:
Can I automatically summarize LiveChat transcripts with AI GPT Router?
Yes, you can! Latenode’s visual editor makes it easy to trigger AI GPT Router summarization whenever a LiveChat conversation ends, providing instant insights and saving agent time.
What types of tasks can I perform by integrating LiveChat with AI GPT Router?
Integrating LiveChat with AI GPT Router allows you to perform various tasks, including:
Can I use JavaScript code to enhance my LiveChat automations?
Yes! Latenode allows you to incorporate custom JavaScript code within your workflows to manipulate data and add sophisticated logic to your LiveChat automations.
Are there any limitations to the LiveChat and AI GPT Router integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: