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Automatically create Atera tickets from LiveChat conversations and keep agents informed. Latenode's visual editor makes complex routing easier, while affordable execution pricing means you only pay for what you use.
Connect LiveChat and Atera in minutes with Latenode.
Create LiveChat to Atera workflow
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LiveChat
Atera
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Create a New Scenario to Connect LiveChat and Atera
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Atera will be your first step. To do this, click "Choose an app," find LiveChat or Atera, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Atera Node
Next, click the plus (+) icon on the LiveChat node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.
LiveChat
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Atera
Authenticate Atera
Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.
Configure the LiveChat and Atera Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Atera Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Atera
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Atera, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and Atera integration works as expected. Depending on your setup, data should flow between LiveChat and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Atera + Slack: When a chat is tagged with a specific tag in LiveChat, a new ticket is created in Atera. A notification is then sent to a designated Slack channel to alert the support team about the escalated issue.
Atera + LiveChat: When a ticket is updated in Atera, suggest to LiveChat agents create or update knowledge base articles to prevent future issues.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
Related categories
About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
Related categories
How can I connect my LiveChat account to Atera using Latenode?
To connect your LiveChat account to Atera on Latenode, follow these steps:
Can I automatically create Atera tickets from LiveChat conversations?
Yes, you can! Latenode's visual editor makes it easy to trigger Atera ticket creation from new LiveChat transcripts, ensuring seamless issue tracking. Improve response times and accountability.
What types of tasks can I perform by integrating LiveChat with Atera?
Integrating LiveChat with Atera allows you to perform various tasks, including:
How easily can I customize the Atera ticket creation from LiveChat?
Latenode's no-code interface simplifies customization. For advanced tweaks, use JavaScript blocks to tailor ticket creation precisely to your needs.
Are there any limitations to the LiveChat and Atera integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: