LiveChat and Atera Integration

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Automatically create Atera tickets from LiveChat conversations and keep agents informed. Latenode's visual editor makes complex routing easier, while affordable execution pricing means you only pay for what you use.

Swap Apps

LiveChat

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Atera

Create a New Scenario to Connect LiveChat and Atera

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Atera will be your first step. To do this, click "Choose an app," find LiveChat or Atera, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect LiveChat

Sign In
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Run node once

Add the Atera Node

Next, click the plus (+) icon on the LiveChat node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Configure the LiveChat and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Atera Oauth 2.0

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Select an action *

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The action ID

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Run node once

Set Up the LiveChat and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring LiveChat, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the LiveChat and Atera integration works as expected. Depending on your setup, data should flow between LiveChat and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Atera

LiveChat + Atera + Slack: When a chat is tagged with a specific tag in LiveChat, a new ticket is created in Atera. A notification is then sent to a designated Slack channel to alert the support team about the escalated issue.

Atera + LiveChat: When a ticket is updated in Atera, suggest to LiveChat agents create or update knowledge base articles to prevent future issues.

LiveChat and Atera integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

See how Latenode works

FAQ LiveChat and Atera

How can I connect my LiveChat account to Atera using Latenode?

To connect your LiveChat account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Atera tickets from LiveChat conversations?

Yes, you can! Latenode's visual editor makes it easy to trigger Atera ticket creation from new LiveChat transcripts, ensuring seamless issue tracking. Improve response times and accountability.

What types of tasks can I perform by integrating LiveChat with Atera?

Integrating LiveChat with Atera allows you to perform various tasks, including:

  • Create Atera tickets from specific LiveChat conversations.
  • Update Atera tickets with new LiveChat messages.
  • Send LiveChat transcripts to Atera as ticket updates.
  • Trigger LiveChat chats from new Atera ticket creation.
  • Automatically assign Atera tickets based on LiveChat input.

How easily can I customize the Atera ticket creation from LiveChat?

Latenode's no-code interface simplifies customization. For advanced tweaks, use JavaScript blocks to tailor ticket creation precisely to your needs.

Are there any limitations to the LiveChat and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations might require JavaScript coding.
  • Real-time synchronization depends on the API limits of both LiveChat and Atera.
  • Attachments from LiveChat may require additional parsing steps for Atera.

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