How to connect LiveChat and Attio
Create a New Scenario to Connect LiveChat and Attio
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Attio will be your first step. To do this, click "Choose an app," find LiveChat or Attio, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Attio Node
Next, click the plus (+) icon on the LiveChat node, select Attio from the list of available apps, and choose the action you need from the list of nodes within Attio.

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Authenticate Attio
Now, click the Attio node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Attio settings. Authentication allows you to use Attio through Latenode.
Configure the LiveChat and Attio Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Attio Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Attio, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Attio integration works as expected. Depending on your setup, data should flow between LiveChat and Attio (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Attio
LiveChat + Attio + Slack: When a chat is deactivated and tagged as VIP, a task is created in Attio to follow up. The account manager is then alerted in Slack via direct message.
LiveChat + Attio + Google Sheets: When a chat is deactivated, the transcript data is used to update customer data in Attio. A summary of the interaction is then logged in Google Sheets.
LiveChat and Attio integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Attio
Use Attio in Latenode to automate contact and relationship management. Sync data, trigger actions based on contact updates, and build custom workflows that span multiple apps. Latenode’s flexibility lets you enrich Attio data with AI or other sources, creating smarter, automated CRM processes.
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See how Latenode works
FAQ LiveChat and Attio
How can I connect my LiveChat account to Attio using Latenode?
To connect your LiveChat account to Attio on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Attio accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Attio records from new LiveChat conversations?
Yes, you can! Latenode lets you automate record creation in Attio from LiveChat interactions, ensuring no lead is missed. Scale your outreach using AI to qualify leads further.
What types of tasks can I perform by integrating LiveChat with Attio?
Integrating LiveChat with Attio allows you to perform various tasks, including:
- Create new Attio contacts from LiveChat transcripts automatically.
- Update existing Attio records with information from LiveChat conversations.
- Send personalized messages via LiveChat based on Attio data.
- Trigger automated follow-ups in Attio after a LiveChat interaction.
- Analyze LiveChat data to enrich Attio profiles with sentiment analysis.
How do I trigger workflows based on specific LiveChat events?
You can trigger workflows using LiveChat events like new chats or completed conversations. Latenode allows you to define custom triggers with ease.
Are there any limitations to the LiveChat and Attio integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical LiveChat data may require manual import to Attio.
- Custom LiveChat variables require careful mapping to Attio fields.
- Rate limits on the LiveChat API may affect high-volume workflows.