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Automatically save new LiveChat transcripts and customer data to a Baserow database for analysis and reporting. Latenode lets you add custom JavaScript logic for data transformation, plus scale affordably by paying only for execution time.
Swap Apps
LiveChat
Baserow
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Without restriction
Create a New Scenario to Connect LiveChat and Baserow
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Baserow will be your first step. To do this, click "Choose an app," find LiveChat or Baserow, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Baserow Node
Next, click the plus (+) icon on the LiveChat node, select Baserow from the list of available apps, and choose the action you need from the list of nodes within Baserow.
LiveChat
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Baserow
Authenticate Baserow
Now, click the Baserow node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Baserow settings. Authentication allows you to use Baserow through Latenode.
Configure the LiveChat and Baserow Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Baserow Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Baserow
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Baserow, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Baserow integration works as expected. Depending on your setup, data should flow between LiveChat and Baserow (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Baserow + Slack: When a chat is deactivated in LiveChat, the transcript is sent to a Baserow database for analysis. If certain keywords or issues are detected in the transcript, a notification is sent to a designated Slack channel.
Baserow + LiveChat + Gmail: When a new row is created in a Baserow database, a personalized message is sent via LiveChat to the associated user. Simultaneously, a confirmation email is sent to the user's email address via Gmail.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Baserow
Use Baserow with Latenode to build flexible databases that trigger automated workflows. Update Baserow rows from any app, or use row changes to start complex flows. Perfect for managing data within Latenode automations without complex coding. Scale easily with Latenode’s efficient, pay-per-execution pricing.
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How can I connect my LiveChat account to Baserow using Latenode?
To connect your LiveChat account to Baserow on Latenode, follow these steps:
Can I automatically save new LiveChat transcripts to Baserow?
Yes, you can! Latenode enables this easily. Archive transcripts, analyze customer data, and trigger follow-ups automatically, using Baserow as a flexible data repository.
What types of tasks can I perform by integrating LiveChat with Baserow?
Integrating LiveChat with Baserow allows you to perform various tasks, including:
What LiveChat events can trigger automations inside of Latenode?
Latenode can listen for new chats, agent messages, and customer surveys. Use these events to trigger advanced, multi-step workflows.
Are there any limitations to the LiveChat and Baserow integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: