LiveChat and Baserow Integration

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Automatically save new LiveChat transcripts and customer data to a Baserow database for analysis and reporting. Latenode lets you add custom JavaScript logic for data transformation, plus scale affordably by paying only for execution time.

Swap Apps

LiveChat

Baserow

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Baserow

Create a New Scenario to Connect LiveChat and Baserow

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Baserow will be your first step. To do this, click "Choose an app," find LiveChat or Baserow, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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LiveChat

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#1 LiveChat

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Connect LiveChat

Sign In

Run node once

Add the Baserow Node

Next, click the plus (+) icon on the LiveChat node, select Baserow from the list of available apps, and choose the action you need from the list of nodes within Baserow.

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LiveChat

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Baserow

Authenticate Baserow

Now, click the Baserow node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Baserow settings. Authentication allows you to use Baserow through Latenode.

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LiveChat

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Baserow

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#2 Baserow

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Connection *

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Connect Baserow

Sign In

Run node once

Configure the LiveChat and Baserow Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Baserow Oauth 2.0

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Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the LiveChat and Baserow Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Webhook response

Save and Activate the Scenario

After configuring LiveChat, Baserow, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Baserow integration works as expected. Depending on your setup, data should flow between LiveChat and Baserow (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Baserow

LiveChat + Baserow + Slack: When a chat is deactivated in LiveChat, the transcript is sent to a Baserow database for analysis. If certain keywords or issues are detected in the transcript, a notification is sent to a designated Slack channel.

Baserow + LiveChat + Gmail: When a new row is created in a Baserow database, a personalized message is sent via LiveChat to the associated user. Simultaneously, a confirmation email is sent to the user's email address via Gmail.

LiveChat and Baserow integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Baserow

Use Baserow with Latenode to build flexible databases that trigger automated workflows. Update Baserow rows from any app, or use row changes to start complex flows. Perfect for managing data within Latenode automations without complex coding. Scale easily with Latenode’s efficient, pay-per-execution pricing.

See how Latenode works

FAQ LiveChat and Baserow

How can I connect my LiveChat account to Baserow using Latenode?

To connect your LiveChat account to Baserow on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Baserow accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically save new LiveChat transcripts to Baserow?

Yes, you can! Latenode enables this easily. Archive transcripts, analyze customer data, and trigger follow-ups automatically, using Baserow as a flexible data repository.

What types of tasks can I perform by integrating LiveChat with Baserow?

Integrating LiveChat with Baserow allows you to perform various tasks, including:

  • Create Baserow database entries from new LiveChat conversations.
  • Update customer information in Baserow based on LiveChat interactions.
  • Trigger automated reports in Baserow using LiveChat data.
  • Send personalized messages via LiveChat using Baserow data.
  • Log LiveChat agent performance metrics directly in Baserow.

What LiveChat events can trigger automations inside of Latenode?

Latenode can listen for new chats, agent messages, and customer surveys. Use these events to trigger advanced, multi-step workflows.

Are there any limitations to the LiveChat and Baserow integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations might require custom JavaScript code.
  • Rate limits of the LiveChat and Baserow APIs still apply.
  • Historical data migration requires a separate, manual process.

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