LiveChat and Browser Use Integration

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Enrich LiveChat conversations by using Browser Use to automatically fetch extra data. On Latenode, customize the data with JavaScript and scale affordably as your support volume grows.

LiveChat + Browser Use integration

Connect LiveChat and Browser Use in minutes with Latenode.

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Automate your workflow

Swap Apps

LiveChat

Browser Use

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Browser Use

Create a New Scenario to Connect LiveChat and Browser Use

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Browser Use will be your first step. To do this, click "Choose an app," find LiveChat or Browser Use, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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LiveChat

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#1 LiveChat

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Connection *

Select

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Connect LiveChat

Sign In
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Run node once

Add the Browser Use Node

Next, click the plus (+) icon on the LiveChat node, select Browser Use from the list of available apps, and choose the action you need from the list of nodes within Browser Use.

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LiveChat

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Browser Use

Authenticate Browser Use

Now, click the Browser Use node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Browser Use settings. Authentication allows you to use Browser Use through Latenode.

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LiveChat

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Browser Use

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#2 Browser Use

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Connection *

Select

Map

Connect Browser Use

Sign In
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Run node once

Configure the LiveChat and Browser Use Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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LiveChat

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Browser Use

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#2 Browser Use

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Connect Browser Use

Browser Use Oauth 2.0

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Change

Select an action *

Select

Map

The action ID

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Run node once

Set Up the LiveChat and Browser Use Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Browser Use

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Trigger on Webhook

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LiveChat

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Iterator

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Webhook response

Save and Activate the Scenario

After configuring LiveChat, Browser Use, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the LiveChat and Browser Use integration works as expected. Depending on your setup, data should flow between LiveChat and Browser Use (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Browser Use

LiveChat + Google Sheets: When a chat is deactivated in LiveChat, the transcript and customer information are saved to a new row in Google Sheets for analysis and record-keeping.

Browser Use + LiveChat + Slack: When a user visits a specific page tracked by Browser Use, proactively initiate a LiveChat session to offer assistance, and simultaneously notify a dedicated Slack channel for team awareness.

LiveChat and Browser Use integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Browser Use

Automate web interactions directly within Latenode. Browser Use handles complex tasks like form filling, data extraction, and website navigation. Bypass API limitations and integrate web data into any workflow. Use its headless browser for reliable automation and combine with AI nodes for smarter, more adaptable processes inside Latenode.

See how Latenode works

FAQ LiveChat and Browser Use

How can I connect my LiveChat account to Browser Use using Latenode?

To connect your LiveChat account to Browser Use on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Browser Use accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically save chat transcripts to a database?

Yes, you can! Latenode allows seamless data transfer, enabling you to automatically save LiveChat transcripts to a database using Browser Use for web scraping and data formatting. Benefit from centralized data access.

What types of tasks can I perform by integrating LiveChat with Browser Use?

Integrating LiveChat with Browser Use allows you to perform various tasks, including:

  • Automatically retrieve user details from a website during a LiveChat session.
  • Trigger automated browser actions based on keywords detected in LiveChat.
  • Capture and archive screenshots of user sessions directly from LiveChat.
  • Update CRM records with information gathered during LiveChat conversations.
  • Monitor competitor websites based on customer queries in LiveChat.

Can I use JavaScript code to enhance my LiveChat automations?

Yes! Latenode provides built-in JavaScript support. Use custom scripts to manipulate data, extend functionality, and tailor your LiveChat workflows.

Are there any limitations to the LiveChat and Browser Use integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex browser automations may require advanced configuration and debugging.
  • The number of concurrent browser sessions is limited by your Latenode plan.
  • Rate limits imposed by LiveChat or target websites may affect automation speed.

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