

90% cheaper with Latenode
AI agent that builds your workflows for you
Hundreds of apps to connect
Unify support channels by connecting LiveChat and CloudTalk. Route chats to agents based on CloudTalk call queues, creating seamless omnichannel experiences. Latenode's visual editor and affordable execution costs allow for flexible, scalable call-chat logic.
Connect LiveChat and CloudTalk in minutes with Latenode.
Create LiveChat to CloudTalk workflow
Start for free
Automate your workflow
Swap Apps
LiveChat
CloudTalk
No credit card needed
Without restriction
Create a New Scenario to Connect LiveChat and CloudTalk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or CloudTalk will be your first step. To do this, click "Choose an app," find LiveChat or CloudTalk, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the LiveChat node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
LiveChat
β
CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the LiveChat and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
β
AI Anthropic Claude 3
β
CloudTalk
Trigger on Webhook
β
LiveChat
β
β
Iterator
β
Webhook response
Save and Activate the Scenario
After configuring LiveChat, CloudTalk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and CloudTalk integration works as expected. Depending on your setup, data should flow between LiveChat and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + CloudTalk + HubSpot: When a chat is deactivated in LiveChat, find the contact in CloudTalk and create a new note engagement in HubSpot to log the interaction.
CloudTalk + LiveChat + Slack: When a new call is received in CloudTalk, or a new chat is initiated in LiveChat, and the contact is flagged as high-priority, send a message to a designated Slack channel.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
Related categories
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
Related categories
How can I connect my LiveChat account to CloudTalk using Latenode?
To connect your LiveChat account to CloudTalk on Latenode, follow these steps:
Can I automatically create CloudTalk callbacks from LiveChat transcripts?
Yes, you can! Latenode lets you parse LiveChat transcripts and automatically create callback requests in CloudTalk, ensuring no customer follow-up is missed. Leverage AI for smarter call scheduling!
What types of tasks can I perform by integrating LiveChat with CloudTalk?
Integrating LiveChat with CloudTalk allows you to perform various tasks, including:
HowdoIrouteLiveChatconversationsbasedonCloudTalkcontactinformation?
Use Latenode to access CloudTalk data and route LiveChat conversations to the appropriate agent based on contact attributes or call history.
Are there any limitations to the LiveChat and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: