

90% cheaper with Latenode
AI agent that builds your workflows for you
Hundreds of apps to connect
Automatically create Confluence pages from LiveChat transcripts for knowledge base enrichment. Latenode's visual editor and affordable execution-based pricing simplify building this automation. Extend it with JavaScript for advanced content formatting.
Connect LiveChat and Confluence in minutes with Latenode.
Create LiveChat to Confluence workflow
Start for free
Automate your workflow
Swap Apps
LiveChat
Confluence
No credit card needed
Without restriction
Create a New Scenario to Connect LiveChat and Confluence
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Confluence will be your first step. To do this, click "Choose an app," find LiveChat or Confluence, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Confluence Node
Next, click the plus (+) icon on the LiveChat node, select Confluence from the list of available apps, and choose the action you need from the list of nodes within Confluence.
LiveChat
⚙
Confluence
Authenticate Confluence
Now, click the Confluence node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Confluence settings. Authentication allows you to use Confluence through Latenode.
Configure the LiveChat and Confluence Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Confluence Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
⚙
AI Anthropic Claude 3
⚙
Confluence
Trigger on Webhook
⚙
LiveChat
⚙
⚙
Iterator
⚙
Webhook response
Save and Activate the Scenario
After configuring LiveChat, Confluence, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Confluence integration works as expected. Depending on your setup, data should flow between LiveChat and Confluence (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Jira + Confluence: When a chat is deactivated in LiveChat, a new Jira issue is created with the chat transcript. The issue is then linked to a new Confluence page containing detailed documentation about the problem and resolution.
Confluence + LiveChat + Slack: When a new Confluence page is created, its link is shared in LiveChat. If a support request needs assistance, a notification with the Confluence page link is sent to a dedicated Slack channel.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
About Confluence
Automate Confluence tasks in Latenode: create pages, update content, or trigger workflows when pages change. Connect Confluence to other apps (like Jira or Slack) for streamlined project updates and notifications. Use Latenode’s visual editor and JS node for custom logic and efficient information sharing across teams.
Related categories
How can I connect my LiveChat account to Confluence using Latenode?
To connect your LiveChat account to Confluence on Latenode, follow these steps:
Can I automatically create Confluence pages from LiveChat transcripts?
Yes, you can! With Latenode, automatically generate Confluence pages from LiveChat transcripts. Centralize support knowledge and improve team collaboration by storing conversations.
What types of tasks can I perform by integrating LiveChat with Confluence?
Integrating LiveChat with Confluence allows you to perform various tasks, including:
HowdoestheLiveChatintegrationenhancemyteam'scollaborationonLatenode?
Latenode's integration lets you share real-time LiveChat data within Confluence, fostering better teamwork and faster problem resolution.
Are there any limitations to the LiveChat and Confluence integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: