How to connect LiveChat and Etsy
Create a New Scenario to Connect LiveChat and Etsy
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Etsy will be your first step. To do this, click "Choose an app," find LiveChat or Etsy, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Etsy Node
Next, click the plus (+) icon on the LiveChat node, select Etsy from the list of available apps, and choose the action you need from the list of nodes within Etsy.

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Authenticate Etsy
Now, click the Etsy node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Etsy settings. Authentication allows you to use Etsy through Latenode.
Configure the LiveChat and Etsy Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Etsy Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Etsy
Trigger on Webhook
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LiveChat
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Save and Activate the Scenario
After configuring LiveChat, Etsy, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and Etsy integration works as expected. Depending on your setup, data should flow between LiveChat and Etsy (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Etsy
LiveChat + Etsy + Google Sheets: When a chat is deactivated in LiveChat, this automation finds relevant Etsy product listings mentioned in the conversation. It then adds a row to a Google Sheet with chat details and the Etsy product information for sales analysis.
Etsy + LiveChat + Slack: When a customer views a product on Etsy and then mentions that product in a LiveChat conversation, a Slack notification is sent to a designated channel with the product details and chat transcript.
LiveChat and Etsy integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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About Etsy
Automate Etsy tasks within Latenode. Sync product listings, track orders, and manage customer data using visual workflows. Connect Etsy to your CRM, accounting software, or marketing platforms to streamline operations. Use Latenode's no-code tools and JavaScript blocks for custom logic and scalable, cost-effective automation.
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See how Latenode works
FAQ LiveChat and Etsy
How can I connect my LiveChat account to Etsy using Latenode?
To connect your LiveChat account to Etsy on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Etsy accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically send Etsy order details to LiveChat?
Yes, you can! Latenode's visual editor simplifies data transfer, so support agents have order context, improving customer service and reducing resolution times.
What types of tasks can I perform by integrating LiveChat with Etsy?
Integrating LiveChat with Etsy allows you to perform various tasks, including:
- Automatically send new Etsy order notifications to LiveChat.
- Create LiveChat transcripts from customer inquiries about Etsy products.
- Update Etsy order status based on LiveChat support interactions.
- Trigger personalized LiveChat greetings based on Etsy purchase history.
- Analyze LiveChat conversations to identify trending Etsy product issues.
How easily can I customize LiveChat integrations within Latenode?
Latenode allows extensive customization with no-code blocks, JavaScript functions, and AI steps, making integration uniquely tailored to your needs.
Are there any limitations to the LiveChat and Etsy integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by the LiveChat and Etsy APIs may affect high-volume workflows.
- Some advanced Etsy metadata might not be directly accessible through the API.
- Custom JavaScript code might be required for highly specific data transformations.