LiveChat and Figma Integration

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Automatically update Figma designs based on LiveChat feedback. Latenode’s visual editor makes it easy to map live chat insights to design iterations, plus you can use JavaScript for advanced data manipulation and keep costs low.

Swap Apps

LiveChat

Figma

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Figma

Create a New Scenario to Connect LiveChat and Figma

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Figma will be your first step. To do this, click "Choose an app," find LiveChat or Figma, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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LiveChat

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Connect LiveChat

Sign In

Run node once

Add the Figma Node

Next, click the plus (+) icon on the LiveChat node, select Figma from the list of available apps, and choose the action you need from the list of nodes within Figma.

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Authenticate Figma

Now, click the Figma node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Figma settings. Authentication allows you to use Figma through Latenode.

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LiveChat

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Figma

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#2 Figma

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Connect Figma

Sign In

Run node once

Configure the LiveChat and Figma Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Figma Oauth 2.0

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Select an action *

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Map

The action ID

Run node once

Set Up the LiveChat and Figma Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Save and Activate the Scenario

After configuring LiveChat, Figma, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Figma integration works as expected. Depending on your setup, data should flow between LiveChat and Figma (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Figma

LiveChat + Figma + Slack: When a new chat is incoming in LiveChat, the content is posted as a comment to a specified Figma file. Then a Slack message is sent to a designated channel notifying the design team about the new feedback.

Figma + Jira + LiveChat: When a new version is finalized in Figma, a task is created in Jira with the design details. The client is then notified about the task creation via LiveChat.

LiveChat and Figma integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Figma

Automate design workflows by connecting Figma to Latenode. Extract design assets, update text layers based on database values, or trigger notifications on component changes. Scale design operations by automating repetitive tasks and integrating them into broader business processes using Latenode's visual editor and code customization options.

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See how Latenode works

FAQ LiveChat and Figma

How can I connect my LiveChat account to Figma using Latenode?

To connect your LiveChat account to Figma on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Figma accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update Figma designs based on LiveChat feedback?

Yes, you can! Latenode enables dynamic Figma updates driven by LiveChat insights. Improve design iteration by automating feedback incorporation, saving time and boosting efficiency.

What types of tasks can I perform by integrating LiveChat with Figma?

Integrating LiveChat with Figma allows you to perform various tasks, including:

  • Create Figma design tasks directly from LiveChat conversations.
  • Automatically share Figma prototypes in LiveChat based on keywords.
  • Update Figma design status based on LiveChat support ticket resolution.
  • Send Figma design previews to LiveChat agents for quick reference.
  • Archive LiveChat transcripts alongside relevant Figma project files.

WhatLiveChatdataiseasilymonitoredviaLatenode'suserinterface?

Latenode displays key metrics like average chat duration, customer satisfaction scores, and agent response times for effective LiveChat performance tracking.

Are there any limitations to the LiveChat and Figma integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Figma component updates might require custom JavaScript.
  • Real-time updates depend on the LiveChat and Figma API rate limits.
  • Initial setup requires understanding of both LiveChat and Figma APIs.

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