LiveChat and Giphy Integration

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Enrich LiveChat interactions by triggering Giphy responses based on keywords or customer sentiment. Latenode's visual editor makes customization simple, while affordable pricing means you only pay for what you use, scaling your customer support on demand.

Swap Apps

LiveChat

Giphy

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Giphy

Create a New Scenario to Connect LiveChat and Giphy

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Giphy will be your first step. To do this, click "Choose an app," find LiveChat or Giphy, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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LiveChat

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#1 LiveChat

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Select

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Connect LiveChat

Sign In

Run node once

Add the Giphy Node

Next, click the plus (+) icon on the LiveChat node, select Giphy from the list of available apps, and choose the action you need from the list of nodes within Giphy.

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LiveChat

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Giphy

Authenticate Giphy

Now, click the Giphy node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Giphy settings. Authentication allows you to use Giphy through Latenode.

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LiveChat

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Giphy

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#2 Giphy

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Connection *

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Connect Giphy

Sign In

Run node once

Configure the LiveChat and Giphy Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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LiveChat

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Giphy

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Giphy Oauth 2.0

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Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the LiveChat and Giphy Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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LiveChat

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Iterator

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Webhook response

Save and Activate the Scenario

After configuring LiveChat, Giphy, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Giphy integration works as expected. Depending on your setup, data should flow between LiveChat and Giphy (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Giphy

LiveChat + Giphy + Slack: When a chat is deactivated in LiveChat, indicating a conversation's end, and the thread is tagged with 'satisfied', a random GIF is fetched from Giphy. This GIF is then sent to a specified Slack channel to celebrate positive customer interactions.

LiveChat + Giphy + Google Sheets: When a chat is deactivated in LiveChat, retrieve the GIFs that were sent during the conversation using a custom script within LiveChat (not directly supported by the provided actions). Log these GIFs (assuming they can be extracted from the chat transcript) along with a timestamp and the customer's ID into a Google Sheet for analysis.

LiveChat and Giphy integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Giphy

Automate engaging content. Use Giphy within Latenode to automatically add GIFs to messages based on triggers or data. Instead of manual searches, craft dynamic responses in support tickets or social media. Latenode's visual editor and flexible logic ensure your GIF game is always on point and relevant.

See how Latenode works

FAQ LiveChat and Giphy

How can I connect my LiveChat account to Giphy using Latenode?

To connect your LiveChat account to Giphy on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Giphy accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I send GIFs based on chat sentiment?

Yes, you can! Latenode’s AI blocks analyze chat text and trigger Giphy to send relevant GIFs, enhancing customer engagement automatically.

What types of tasks can I perform by integrating LiveChat with Giphy?

Integrating LiveChat with Giphy allows you to perform various tasks, including:

  • Automatically sending celebratory GIFs upon positive customer feedback.
  • Triggering funny GIFs based on keywords typed in LiveChat.
  • Sending a "thank you" GIF after a customer completes a purchase.
  • Escalating complex issues with animated "help" signals to support.
  • Adding humorous GIFs to end-of-chat summaries.

Can I filter LiveChat messages before triggering a Giphy response?

Yes! Latenode lets you filter messages based on keywords or sentiment before triggering Giphy, ensuring relevant and appropriate GIF responses.

Are there any limitations to the LiveChat and Giphy integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Giphy's API rate limits may affect the number of GIFs you can send per hour.
  • Advanced customization with JavaScript requires some technical knowledge.
  • Incorrectly configured sentiment analysis may sometimes trigger irrelevant GIFs.

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