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How to connect LiveChat and Gmail
Create a New Scenario to Connect LiveChat and Gmail
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Gmail will be your first step. To do this, click "Choose an app," find LiveChat or Gmail, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Gmail Node
Next, click the plus (+) icon on the LiveChat node, select Gmail from the list of available apps, and choose the action you need from the list of nodes within Gmail.
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Authenticate Gmail
Now, click the Gmail node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Gmail settings. Authentication allows you to use Gmail through Latenode.
Configure the LiveChat and Gmail Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Gmail Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring LiveChat, Gmail, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Gmail integration works as expected. Depending on your setup, data should flow between LiveChat and Gmail (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Gmail
LiveChat + Gmail + Google Sheets: When a chat is deactivated in LiveChat, the transcript is summarized and emailed to a support manager via Gmail, and the full transcript is saved to a Google Sheet for record-keeping.
Gmail + LiveChat + Slack: When a new email is received in Gmail, the flow checks for high-priority keywords. If a keyword is found, a notification is sent to a Slack channel, and a new chat is initiated in LiveChat to address the email's content.
LiveChat and Gmail integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Gmail
Automate email tasks within Latenode. Send, receive, and manage Gmail messages as part of larger workflows. Automatically extract data from emails to update databases or trigger actions in other apps. Integrate Gmail with AI tools for content analysis or with CRMs to automate lead nurturing. Latenode's visual editor makes it easy to build scalable email automation without coding.
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FAQ LiveChat and Gmail
How can I connect my LiveChat account to Gmail using Latenode?
To connect your LiveChat account to Gmail on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Gmail accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically save LiveChat transcripts to Gmail?
Yes, you can! Latenode’s visual editor makes this easy, automating transcript backups directly to Gmail. Retain customer interactions effortlessly for compliance and analysis.
What types of tasks can I perform by integrating LiveChat with Gmail?
Integrating LiveChat with Gmail allows you to perform various tasks, including:
- Automatically send chat transcripts to a specified Gmail address.
- Create new Gmail drafts based on LiveChat conversations.
- Trigger follow-up emails based on chat keywords or sentiment.
- Add LiveChat support requests directly to a Gmail task list.
- Archive chat logs into Gmail for long-term storage and access.
HowdoIhandleLiveChatdata volume effectivelywithGmailonLatenode?
Latenode scales automatically, using efficient data handling. Process high LiveChat volumes with Gmail without bottlenecks, even during peak support times.
Are there any limitations to the LiveChat and Gmail integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachments from LiveChat may require additional parsing steps.
- Gmail’s sending limits can affect high-volume automated emails.
- Custom email formatting may need JavaScript for advanced layouts.
