LiveChat and Google Cloud BigQuery Integration

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Analyze LiveChat conversations in Google Cloud BigQuery to improve support. Latenode's visual editor simplifies data pipelines and custom JavaScript transforms provide unique insights, scaling affordably by execution time.

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LiveChat

Google Cloud BigQuery

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Google Cloud BigQuery

Create a New Scenario to Connect LiveChat and Google Cloud BigQuery

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Google Cloud BigQuery will be your first step. To do this, click "Choose an app," find LiveChat or Google Cloud BigQuery, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Google Cloud BigQuery Node

Next, click the plus (+) icon on the LiveChat node, select Google Cloud BigQuery from the list of available apps, and choose the action you need from the list of nodes within Google Cloud BigQuery.

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Authenticate Google Cloud BigQuery

Now, click the Google Cloud BigQuery node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Cloud BigQuery settings. Authentication allows you to use Google Cloud BigQuery through Latenode.

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Configure the LiveChat and Google Cloud BigQuery Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Google Cloud BigQuery Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the LiveChat and Google Cloud BigQuery Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring LiveChat, Google Cloud BigQuery, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Google Cloud BigQuery integration works as expected. Depending on your setup, data should flow between LiveChat and Google Cloud BigQuery (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Google Cloud BigQuery

LiveChat + Google Sheets: When a chat is deactivated in LiveChat, the chat transcript data is added as a new row in Google Sheets for analysis and record-keeping.

LiveChat + Slack: When a chat is deactivated in LiveChat, a message is sent to a designated Slack channel to notify the team about the completed chat session.

LiveChat and Google Cloud BigQuery integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Google Cloud BigQuery

Use Google Cloud BigQuery in Latenode to automate data warehousing tasks. Query, analyze, and transform huge datasets as part of your workflows. Schedule data imports, trigger reports, or feed insights into other apps. Automate complex analysis without code and scale your insights with Latenode’s flexible, pay-as-you-go platform.

See how Latenode works

FAQ LiveChat and Google Cloud BigQuery

How can I connect my LiveChat account to Google Cloud BigQuery using Latenode?

To connect your LiveChat account to Google Cloud BigQuery on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Google Cloud BigQuery accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I analyze chat transcripts for sentiment?

Yes, you can! With Latenode, effortlessly send LiveChat transcripts to Google Cloud BigQuery and use our AI blocks to analyze customer sentiment, identifying trends and improving support strategies.

What types of tasks can I perform by integrating LiveChat with Google Cloud BigQuery?

Integrating LiveChat with Google Cloud BigQuery allows you to perform various tasks, including:

  • Store LiveChat transcripts in BigQuery for long-term analysis.
  • Create custom dashboards to visualize chat metrics and trends.
  • Trigger alerts based on specific keywords or phrases in chats.
  • Enrich chat data with customer information from other sources.
  • Automate report generation on chat performance and customer behavior.

Can I trigger workflows based on new LiveChat conversations?

Yes, you can. Latenode allows you to trigger flows based on new LiveChat conversations, enabling real-time data processing and immediate actions.

Are there any limitations to the LiveChat and Google Cloud BigQuery integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical data migration from LiveChat may require custom scripting.
  • BigQuery costs can increase with high volumes of LiveChat data.
  • Complex data transformations may require JavaScript coding.

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