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Automatically archive LiveChat transcripts into Google docs for record-keeping and analysis. Latenode's visual editor and affordable execution pricing make it easier to build complex, scalable workflows without code.
Connect LiveChat and Google docs in minutes with Latenode.
Create LiveChat to Google docs workflow
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LiveChat
Google docs
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Create a New Scenario to Connect LiveChat and Google docs
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Google docs will be your first step. To do this, click "Choose an app," find LiveChat or Google docs, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google docs Node
Next, click the plus (+) icon on the LiveChat node, select Google docs from the list of available apps, and choose the action you need from the list of nodes within Google docs.
LiveChat
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Google docs
Authenticate Google docs
Now, click the Google docs node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google docs settings. Authentication allows you to use Google docs through Latenode.
Configure the LiveChat and Google docs Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Google docs Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Google docs
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Google docs, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and Google docs integration works as expected. Depending on your setup, data should flow between LiveChat and Google docs (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Google Docs + Slack: When a LiveChat conversation is deactivated, the transcript is appended to a Google Docs document. A Slack message is then sent to a specified channel to notify the team that the transcript has been archived.
Google Docs + LiveChat + Gmail: When a new document is created in Google Docs, summarize FAQ and send as message via LiveChat. Then email the LiveChat transcript to a specified address.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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About Google docs
Automate document creation and updates with Google Docs in Latenode. Populate templates, extract text, and trigger workflows based on document changes. Connect Google Docs to CRMs, databases, or marketing tools to streamline content generation and approval processes. Less manual work, more consistent documents, and automated collaboration.
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How can I connect my LiveChat account to Google docs using Latenode?
To connect your LiveChat account to Google docs on Latenode, follow these steps:
Can I automatically save new LiveChat transcripts to Google docs?
Yes, you can! Latenode allows you to create a workflow that automatically saves LiveChat transcripts to Google docs, ensuring seamless documentation and reporting. Use our no-code blocks or add custom JS for fine control.
What types of tasks can I perform by integrating LiveChat with Google docs?
Integrating LiveChat with Google docs allows you to perform various tasks, including:
HowdoesLatenodeenhanceLiveChatautomationcapabilities?
Latenode's visual editor, combined with JavaScript and AI blocks, extends LiveChat automation for sophisticated workflows, like sentiment analysis and custom reporting.
Are there any limitations to the LiveChat and Google docs integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: