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How to connect LiveChat and Google docs
Create a New Scenario to Connect LiveChat and Google docs
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Google docs will be your first step. To do this, click "Choose an app," find LiveChat or Google docs, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google docs Node
Next, click the plus (+) icon on the LiveChat node, select Google docs from the list of available apps, and choose the action you need from the list of nodes within Google docs.
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Authenticate Google docs
Now, click the Google docs node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google docs settings. Authentication allows you to use Google docs through Latenode.
Configure the LiveChat and Google docs Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Google docs Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring LiveChat, Google docs, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Google docs integration works as expected. Depending on your setup, data should flow between LiveChat and Google docs (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Google docs
LiveChat + Google Docs + Slack: When a LiveChat conversation is deactivated, the transcript is appended to a Google Docs document. A Slack message is then sent to a specified channel to notify the team that the transcript has been archived.
Google Docs + LiveChat + Gmail: When a new document is created in Google Docs, summarize FAQ and send as message via LiveChat. Then email the LiveChat transcript to a specified address.
LiveChat and Google docs integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Google docs
Automate document creation and updates with Google Docs in Latenode. Populate templates, extract text, and trigger workflows based on document changes. Connect Google Docs to CRMs, databases, or marketing tools to streamline content generation and approval processes. Less manual work, more consistent documents, and automated collaboration.
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FAQ LiveChat and Google docs
How can I connect my LiveChat account to Google docs using Latenode?
To connect your LiveChat account to Google docs on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Google docs accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically save new LiveChat transcripts to Google docs?
Yes, you can! Latenode allows you to create a workflow that automatically saves LiveChat transcripts to Google docs, ensuring seamless documentation and reporting. Use our no-code blocks or add custom JS for fine control.
What types of tasks can I perform by integrating LiveChat with Google docs?
Integrating LiveChat with Google docs allows you to perform various tasks, including:
- Create Google docs from new LiveChat conversations.
- Update Google Sheets with LiveChat support metrics.
- Archive LiveChat transcripts into a structured Google Drive folder.
- Trigger LiveChat messages based on Google docs updates.
- Summarize LiveChat transcripts using AI and save them to Google docs.
HowdoesLatenodeenhanceLiveChatautomationcapabilities?
Latenode's visual editor, combined with JavaScript and AI blocks, extends LiveChat automation for sophisticated workflows, like sentiment analysis and custom reporting.
Are there any limitations to the LiveChat and Google docs integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Google Docs formatting may require custom JavaScript.
- Real-time updates from LiveChat to Google docs depend on the workflow frequency.
- Large volumes of data transfer may impact workflow execution time.
