How to connect LiveChat and Google Drive
Create a New Scenario to Connect LiveChat and Google Drive
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Google Drive will be your first step. To do this, click "Choose an app," find LiveChat or Google Drive, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Drive Node
Next, click the plus (+) icon on the LiveChat node, select Google Drive from the list of available apps, and choose the action you need from the list of nodes within Google Drive.

LiveChat
⚙

Google Drive

Authenticate Google Drive
Now, click the Google Drive node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Drive settings. Authentication allows you to use Google Drive through Latenode.
Configure the LiveChat and Google Drive Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Google Drive Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
⚙
AI Anthropic Claude 3
⚙

Google Drive
Trigger on Webhook
⚙
LiveChat
⚙
⚙
Iterator
⚙
Webhook response

Save and Activate the Scenario
After configuring LiveChat, Google Drive, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Google Drive integration works as expected. Depending on your setup, data should flow between LiveChat and Google Drive (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Google Drive
LiveChat + Google Drive + Google Docs: When a chat is deactivated in LiveChat, the transcript is saved to Google Drive as a text file. A summary document is then created in Google Docs based on this text file.
Google Drive + LiveChat + Slack: When a new file is added to Google Drive, a notification is sent to a Slack channel to alert the LiveChat support team.
LiveChat and Google Drive integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories

About Google Drive
Automate file management with Google Drive in Latenode. Trigger workflows from new files, automatically back up data, or sync documents across platforms. Use Latenode's visual editor and built-in tools for custom logic, JavaScript, and AI. Scale your Google Drive workflows without code and connect to any service.
Similar apps
Related categories
See how Latenode works
FAQ LiveChat and Google Drive
How can I connect my LiveChat account to Google Drive using Latenode?
To connect your LiveChat account to Google Drive on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Google Drive accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I save new LiveChat transcripts to Google Drive?
Yes, you can! Latenode lets you automate this, ensuring every transcript is safely stored. Benefit: simplified record-keeping and easy access to chat history.
What types of tasks can I perform by integrating LiveChat with Google Drive?
Integrating LiveChat with Google Drive allows you to perform various tasks, including:
- Automatically backing up chat transcripts to a specified Google Drive folder.
- Creating a new Google Docs file for each completed LiveChat conversation.
- Appending chat transcripts to an existing Google Docs file.
- Sharing specific chat transcripts from Google Drive directly within LiveChat.
- Triggering alerts in LiveChat based on file updates in Google Drive.
Can I use JavaScript to customize LiveChat integrations?
Yes! Latenode enables full JavaScript control, letting you tailor LiveChat workflows for unique data transformations.
Are there any limitations to the LiveChat and Google Drive integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large file transfers may impact workflow execution speed.
- Real-time updates depend on the polling interval you configure.
- Google Drive storage limits are subject to your Google account plan.