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Capture LiveChat conversations in Google Sheets for analysis and reporting. Latenode's visual editor simplifies workflow creation, and affordable pricing lets you scale data collection without breaking the bank.
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Create a New Scenario to Connect LiveChat and Google Sheets
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Google Sheets will be your first step. To do this, click "Choose an app," find LiveChat or Google Sheets, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Sheets Node
Next, click the plus (+) icon on the LiveChat node, select Google Sheets from the list of available apps, and choose the action you need from the list of nodes within Google Sheets.
LiveChat
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Google Sheets
Authenticate Google Sheets
Now, click the Google Sheets node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Sheets settings. Authentication allows you to use Google Sheets through Latenode.
Configure the LiveChat and Google Sheets Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Google Sheets Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Google Sheets
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Google Sheets, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and Google Sheets integration works as expected. Depending on your setup, data should flow between LiveChat and Google Sheets (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Google Sheets + Slack: When a chat is deactivated in LiveChat, the transcript details are added as a new row in Google Sheets. A notification is then sent to a designated Slack channel to alert the team for review.
Google Sheets + Gmail + LiveChat: Weekly, retrieve summary reports from a specific Google Sheet and send them via Gmail to LiveChat agents for their review and action.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
Related categories
About Google Sheets
Use Google Sheets in Latenode to automate data entry, reporting, and analysis. Read/write data to spreadsheets as part of larger workflows triggered by events or schedules. Avoid manual updates by linking Sheets to other apps. Integrate data from any source via API and transform it into actionable insights.
Related categories
How can I connect my LiveChat account to Google Sheets using Latenode?
To connect your LiveChat account to Google Sheets on Latenode, follow these steps:
Can I automatically save new LiveChat transcripts to a Google Sheet?
Yes, you can! Latenode's visual builder simplifies this. Store chat data for analysis and reporting without complex coding.
What types of tasks can I perform by integrating LiveChat with Google Sheets?
Integrating LiveChat with Google Sheets allows you to perform various tasks, including:
CanIuseJavaScriptcodeinsidemyLiveChatGoogleSheetsautomation?
Yes! Latenode allows you to use JavaScript code blocks within your flows, adding powerful logic and customization.
Are there any limitations to the LiveChat and Google Sheets integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: