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How to connect LiveChat and Gravity Forms
Create a New Scenario to Connect LiveChat and Gravity Forms
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Gravity Forms will be your first step. To do this, click "Choose an app," find LiveChat or Gravity Forms, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Gravity Forms Node
Next, click the plus (+) icon on the LiveChat node, select Gravity Forms from the list of available apps, and choose the action you need from the list of nodes within Gravity Forms.
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Authenticate Gravity Forms
Now, click the Gravity Forms node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Gravity Forms settings. Authentication allows you to use Gravity Forms through Latenode.
Configure the LiveChat and Gravity Forms Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Gravity Forms Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Gravity Forms, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Gravity Forms integration works as expected. Depending on your setup, data should flow between LiveChat and Gravity Forms (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Gravity Forms
LiveChat + Gravity Forms + Google Sheets: When a chat is deactivated, the transcript is saved, and when a Gravity Forms form is submitted, the data is collected. Both are then added as rows in a Google Sheet for analysis.
Gravity Forms + LiveChat + Slack: When a high-priority form is submitted via Gravity Forms, a notification is sent to a Slack channel. Simultaneously, a chat is initiated in LiveChat to address the high-priority submission.
LiveChat and Gravity Forms integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Gravity Forms
Use Gravity Forms with Latenode to automate form data processing. Capture submissions, then trigger actions like sending emails, updating databases, or creating tasks in other apps. Enhance form data with AI, format it with JavaScript, and automate complex workflows without code — all inside Latenode's visual builder.
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FAQ LiveChat and Gravity Forms
How can I connect my LiveChat account to Gravity Forms using Latenode?
To connect your LiveChat account to Gravity Forms on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Gravity Forms accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send new Gravity Forms submissions to LiveChat?
Yes, you can! Latenode allows instant data transfer, triggering LiveChat notifications upon each new Gravity Forms submission, ensuring prompt responses and improved customer engagement.
What types of tasks can I perform by integrating LiveChat with Gravity Forms?
Integrating LiveChat with Gravity Forms allows you to perform various tasks, including:
- Automatically creating LiveChat tickets from new Gravity Forms submissions.
- Sending personalized welcome messages in LiveChat upon form submission.
- Updating Gravity Forms entries based on LiveChat conversation outcomes.
- Tagging LiveChat conversations based on data from Gravity Forms fields.
- Creating internal notifications for high-priority form submissions via LiveChat.
How can I use JavaScript within my LiveChat and Gravity Forms workflows?
Latenode's JavaScript node lets you add custom logic, manipulate data, and extend the integration’s functionality beyond simple data transfer, tailoring workflows precisely to your needs.
Are there any limitations to the LiveChat and Gravity Forms integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex conditional logic may require JavaScript knowledge.
- Real-time data sync depends on the API limits of both LiveChat and Gravity Forms.
- File uploads from Gravity Forms might need additional parsing logic.
