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Automatically create Jira issues from LiveChat conversations for seamless support ticketing. Latenode’s visual editor and JavaScript support streamline complex routing, while affordable pay-by-execution pricing optimizes costs.
Connect LiveChat and Jira in minutes with Latenode.
Create LiveChat to Jira workflow
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Swap Apps
LiveChat
Jira
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Create a New Scenario to Connect LiveChat and Jira
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Jira will be your first step. To do this, click "Choose an app," find LiveChat or Jira, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Jira Node
Next, click the plus (+) icon on the LiveChat node, select Jira from the list of available apps, and choose the action you need from the list of nodes within Jira.
LiveChat
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Jira
Authenticate Jira
Now, click the Jira node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Jira settings. Authentication allows you to use Jira through Latenode.
Configure the LiveChat and Jira Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Jira Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Jira
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Jira, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Jira integration works as expected. Depending on your setup, data should flow between LiveChat and Jira (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Jira + Slack: When a chat is deactivated in LiveChat, create a new issue in Jira to track the conversation. Then, send a message to a Slack channel to notify the team about the new issue.
Jira + Confluence + LiveChat: When a Jira issue is updated (specifically, when it's transitioned to a resolved state), update a relevant page in Confluence with the resolution details, and notify the user who reported the issue via LiveChat.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
About Jira
Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.
Related categories
How can I connect my LiveChat account to Jira using Latenode?
To connect your LiveChat account to Jira on Latenode, follow these steps:
Can I automatically create Jira tickets from LiveChat transcripts?
Yes, you can! Latenode lets you automate ticket creation with custom rules and AI to categorize issues, saving your team time and ensuring no request is missed.
What types of tasks can I perform by integrating LiveChat with Jira?
Integrating LiveChat with Jira allows you to perform various tasks, including:
HowdoIcustomizeLiveChatintegrationswithJiraonLatenode?
Latenode's low-code environment allows deep customization using JavaScript, AI, and custom logic to tailor the integration to your specific workflow.
Are there any limitations to the LiveChat and Jira integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: