LiveChat and Magento 2(OpenSource) Integration

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Automatically create Magento 2(OpenSource) support tickets from LiveChat transcripts, or update customer profiles with chat data. Latenode's visual editor and affordable execution-based pricing lets you build complex, tailored ecommerce support automations without coding headaches or escalating costs.

LiveChat + Magento 2(OpenSource) integration

Connect LiveChat and Magento 2(OpenSource) in minutes with Latenode.

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LiveChat

Magento 2(OpenSource)

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Magento 2(OpenSource)

Create a New Scenario to Connect LiveChat and Magento 2(OpenSource)

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Magento 2(OpenSource) will be your first step. To do this, click "Choose an app," find LiveChat or Magento 2(OpenSource), and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect LiveChat

Sign In

Run node once

Add the Magento 2(OpenSource) Node

Next, click the plus (+) icon on the LiveChat node, select Magento 2(OpenSource) from the list of available apps, and choose the action you need from the list of nodes within Magento 2(OpenSource).

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LiveChat

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Magento 2(OpenSource)

Authenticate Magento 2(OpenSource)

Now, click the Magento 2(OpenSource) node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Magento 2(OpenSource) settings. Authentication allows you to use Magento 2(OpenSource) through Latenode.

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Connect Magento 2(OpenSource)

Sign In

Run node once

Configure the LiveChat and Magento 2(OpenSource) Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the LiveChat and Magento 2(OpenSource) Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring LiveChat, Magento 2(OpenSource), and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Magento 2(OpenSource) integration works as expected. Depending on your setup, data should flow between LiveChat and Magento 2(OpenSource) (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Magento 2(OpenSource)

LiveChat + Magento 2(OpenSource) + Google Sheets: When a chat is deactivated in LiveChat, the automation retrieves order details from Magento 2 using customer information from the chat. This information, along with the chat transcript, is then added as a new row in a Google Sheet for sales analysis.

Magento 2(OpenSource) + LiveChat + Slack: When a new order is placed in Magento 2, the automation checks if the customer initiates a chat via LiveChat. If a chat is initiated, a notification is sent to a designated Slack channel, alerting the support team about a customer potentially needing assistance with their recent order.

LiveChat and Magento 2(OpenSource) integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Magento 2(OpenSource)

Automate Magento 2(OpenSource) order processing, inventory updates, or customer communication within Latenode. Sync product data, trigger email campaigns, or update databases. Solve complex e-commerce automation needs with visual flows, JavaScript, and direct API calls, avoiding manual tasks. Latenode brings scalability and customization beyond Magento's defaults.

See how Latenode works

FAQ LiveChat and Magento 2(OpenSource)

How can I connect my LiveChat account to Magento 2(OpenSource) using Latenode?

To connect your LiveChat account to Magento 2(OpenSource) on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Magento 2(OpenSource) accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update customer info from LiveChat in Magento 2(OpenSource)?

Yes, with Latenode you can! Automatically update customer profiles in Magento 2(OpenSource) based on LiveChat interactions. This ensures accurate data and personalized service, all without manual entry.

What types of tasks can I perform by integrating LiveChat with Magento 2(OpenSource)?

Integrating LiveChat with Magento 2(OpenSource) allows you to perform various tasks, including:

  • Create Magento 2(OpenSource) customers from new LiveChat conversations.
  • Send new Magento 2(OpenSource) orders to LiveChat as agent notifications.
  • Trigger LiveChat messages based on Magento 2(OpenSource) order status.
  • Add LiveChat transcripts to Magento 2(OpenSource) customer notes.
  • Update Magento 2(OpenSource) customer segments based on chat data.

How does Latenode handle concurrent LiveChat sessions?

Latenode efficiently manages concurrent LiveChat sessions using robust queueing and processing, ensuring smooth automation even during peak times.

Are there any limitations to the LiveChat and Magento 2(OpenSource) integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Custom field synchronization requires careful configuration.
  • Complex data transformations may require JavaScript code blocks.
  • Rate limits imposed by LiveChat and Magento 2(OpenSource) apply.

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