LiveChat and Microsoft Power BI Integration

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Visualize LiveChat data in Microsoft Power BI to track support performance and customer satisfaction. Latenode's visual editor and affordable execution-based pricing make this data pipeline easier to build, customize, and scale than ever before.

LiveChat + Microsoft Power BI integration

Connect LiveChat and Microsoft Power BI in minutes with Latenode.

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Automate your workflow

Swap Apps

LiveChat

Microsoft Power BI

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Microsoft Power BI

Create a New Scenario to Connect LiveChat and Microsoft Power BI

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Microsoft Power BI will be your first step. To do this, click "Choose an app," find LiveChat or Microsoft Power BI, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect LiveChat

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Run node once

Add the Microsoft Power BI Node

Next, click the plus (+) icon on the LiveChat node, select Microsoft Power BI from the list of available apps, and choose the action you need from the list of nodes within Microsoft Power BI.

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Microsoft Power BI

Authenticate Microsoft Power BI

Now, click the Microsoft Power BI node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Microsoft Power BI settings. Authentication allows you to use Microsoft Power BI through Latenode.

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Configure the LiveChat and Microsoft Power BI Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the LiveChat and Microsoft Power BI Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring LiveChat, Microsoft Power BI, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the LiveChat and Microsoft Power BI integration works as expected. Depending on your setup, data should flow between LiveChat and Microsoft Power BI (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Microsoft Power BI

LiveChat + Google Sheets + Microsoft Power BI: When a chat is deactivated in LiveChat, the chat data is added as a new row in Google Sheets. This data is then used to update and visualize support trends in Microsoft Power BI.

LiveChat + Microsoft Power BI + Slack: When a chat is deactivated in LiveChat, Power BI retrieves key performance metrics. If these metrics reach a specified threshold, a notification is sent to a designated Slack channel to alert the support team.

LiveChat and Microsoft Power BI integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Microsoft Power BI

Use Power BI in Latenode to automate report generation and data analysis. Trigger report refreshes based on real-time events, then use Latenode to share insights across your team via Slack, email, or other apps. Automate your analytics pipeline and react faster, without manual Power BI updates. Latenode adds scheduling and distribution.

See how Latenode works

FAQ LiveChat and Microsoft Power BI

How can I connect my LiveChat account to Microsoft Power BI using Latenode?

To connect your LiveChat account to Microsoft Power BI on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Microsoft Power BI accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I track customer satisfaction scores in Power BI?

Yes, you can! Latenode lets you automate data transfers from LiveChat to Microsoft Power BI, visualizing satisfaction trends. Use no-code blocks or JS for custom calculations.

What types of tasks can I perform by integrating LiveChat with Microsoft Power BI?

Integrating LiveChat with Microsoft Power BI allows you to perform various tasks, including:

  • Visualize chat volume trends over specific time periods.
  • Track the average resolution time for customer support tickets.
  • Analyze customer sentiment from chat transcripts in Power BI.
  • Identify peak hours for chat support to optimize staffing.
  • Create reports on the most common customer issues reported via chat.

What type of LiveChat data can Latenode access?

Latenode can access chat transcripts, agent performance, customer satisfaction ratings, and total chat volume via the LiveChat API.

Are there any limitations to the LiveChat and Microsoft Power BI integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical data transfer may be limited by API request limits.
  • Custom Power BI reports require some familiarity with the platform.
  • Real-time data updates are subject to API availability and frequency.

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