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Visualize LiveChat data in Microsoft Power BI to track support performance and customer satisfaction. Latenode's visual editor and affordable execution-based pricing make this data pipeline easier to build, customize, and scale than ever before.
Connect LiveChat and Microsoft Power BI in minutes with Latenode.
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Create a New Scenario to Connect LiveChat and Microsoft Power BI
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Microsoft Power BI will be your first step. To do this, click "Choose an app," find LiveChat or Microsoft Power BI, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Microsoft Power BI Node
Next, click the plus (+) icon on the LiveChat node, select Microsoft Power BI from the list of available apps, and choose the action you need from the list of nodes within Microsoft Power BI.
LiveChat
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Microsoft Power BI
Authenticate Microsoft Power BI
Now, click the Microsoft Power BI node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Microsoft Power BI settings. Authentication allows you to use Microsoft Power BI through Latenode.
Configure the LiveChat and Microsoft Power BI Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Microsoft Power BI Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Microsoft Power BI
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Microsoft Power BI, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and Microsoft Power BI integration works as expected. Depending on your setup, data should flow between LiveChat and Microsoft Power BI (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Google Sheets + Microsoft Power BI: When a chat is deactivated in LiveChat, the chat data is added as a new row in Google Sheets. This data is then used to update and visualize support trends in Microsoft Power BI.
LiveChat + Microsoft Power BI + Slack: When a chat is deactivated in LiveChat, Power BI retrieves key performance metrics. If these metrics reach a specified threshold, a notification is sent to a designated Slack channel to alert the support team.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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About Microsoft Power BI
Use Power BI in Latenode to automate report generation and data analysis. Trigger report refreshes based on real-time events, then use Latenode to share insights across your team via Slack, email, or other apps. Automate your analytics pipeline and react faster, without manual Power BI updates. Latenode adds scheduling and distribution.
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How can I connect my LiveChat account to Microsoft Power BI using Latenode?
To connect your LiveChat account to Microsoft Power BI on Latenode, follow these steps:
Can I track customer satisfaction scores in Power BI?
Yes, you can! Latenode lets you automate data transfers from LiveChat to Microsoft Power BI, visualizing satisfaction trends. Use no-code blocks or JS for custom calculations.
What types of tasks can I perform by integrating LiveChat with Microsoft Power BI?
Integrating LiveChat with Microsoft Power BI allows you to perform various tasks, including:
What type of LiveChat data can Latenode access?
Latenode can access chat transcripts, agent performance, customer satisfaction ratings, and total chat volume via the LiveChat API.
Are there any limitations to the LiveChat and Microsoft Power BI integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: