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Automatically answer common LiveChat inquiries using OpenAI Responses, freeing up support agents. Latenode's visual editor and affordable execution pricing make building and scaling this AI automation simple, even with custom JavaScript logic.
Connect LiveChat and OpenAI Responses in minutes with Latenode.
Create LiveChat to OpenAI Responses workflow
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Create a New Scenario to Connect LiveChat and OpenAI Responses
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or OpenAI Responses will be your first step. To do this, click "Choose an app," find LiveChat or OpenAI Responses, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the OpenAI Responses Node
Next, click the plus (+) icon on the LiveChat node, select OpenAI Responses from the list of available apps, and choose the action you need from the list of nodes within OpenAI Responses.
LiveChat
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OpenAI Responses
Authenticate OpenAI Responses
Now, click the OpenAI Responses node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenAI Responses settings. Authentication allows you to use OpenAI Responses through Latenode.
Configure the LiveChat and OpenAI Responses Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and OpenAI Responses Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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OpenAI Responses
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, OpenAI Responses, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and OpenAI Responses integration works as expected. Depending on your setup, data should flow between LiveChat and OpenAI Responses (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + OpenAI Responses + Slack: When a chat is deactivated in LiveChat, the transcript is sent to OpenAI for summarization. The summary is then posted to a dedicated Slack channel.
LiveChat + OpenAI Responses + Google Sheets: When a new chat is incoming in LiveChat, the conversation is handled by OpenAI. The response from OpenAI is logged to a Google Sheet for analysis.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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About OpenAI Responses
Need AI-powered text generation? Use OpenAI Responses in Latenode to automate content creation, sentiment analysis, and data enrichment directly within your workflows. Streamline tasks like generating product descriptions or classifying customer feedback. Latenode lets you chain AI tasks with other services, adding logic and routing based on results β all without code.
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How can I connect my LiveChat account to OpenAI Responses using Latenode?
To connect your LiveChat account to OpenAI Responses on Latenode, follow these steps:
Can I automatically summarize LiveChat conversations using OpenAI?
Yes, you can! With Latenode, effortlessly trigger OpenAI to summarize chats after they end. Benefit from quick insights and improved agent performance, no coding required.
What types of tasks can I perform by integrating LiveChat with OpenAI Responses?
Integrating LiveChat with OpenAI Responses allows you to perform various tasks, including:
How does Latenode help manage high LiveChat message volumes?
Latenode uses AI to auto-respond to common queries, freeing agents for complex issues. Scale effortlessly and maintain support quality.
Are there any limitations to the LiveChat and OpenAI Responses integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: