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Connect LiveChat to Smsapi and send SMS alerts for urgent customer inquiries. Latenode's visual editor simplifies complex routing, while affordable pay-by-execution pricing optimizes communication costs, even at scale, offering flexible integration via API.
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LiveChat
Smsapi
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Create a New Scenario to Connect LiveChat and Smsapi
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Smsapi will be your first step. To do this, click "Choose an app," find LiveChat or Smsapi, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Smsapi Node
Next, click the plus (+) icon on the LiveChat node, select Smsapi from the list of available apps, and choose the action you need from the list of nodes within Smsapi.
LiveChat
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Smsapi
Authenticate Smsapi
Now, click the Smsapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Smsapi settings. Authentication allows you to use Smsapi through Latenode.
Configure the LiveChat and Smsapi Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Smsapi Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
β
AI Anthropic Claude 3
β
Smsapi
Trigger on Webhook
β
LiveChat
β
β
Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Smsapi, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and Smsapi integration works as expected. Depending on your setup, data should flow between LiveChat and Smsapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Google Sheets + Smsapi: When a new chat is initiated in LiveChat, the details are logged to a Google Sheet. Subsequently, an SMS is sent to the designated support agent notifying them of the new chat.
Smsapi + LiveChat + Pipedrive: Upon receiving a text message to Smsapi, the automation searches for the contact in Pipedrive. If the contact exists, a LiveChat is started, otherwise, the contact is created and then the LiveChat is started.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
Related categories
About Smsapi
Use Smsapi in Latenode to automate SMS notifications and alerts within your workflows. Send appointment reminders, order updates, or critical alerts automatically based on triggers from your apps. Unlike basic SMS integrations, Latenode allows you to customize messages with data transformations and conditional logic, ensuring relevant and timely communication for each user, scaling with your business needs.
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How can I connect my LiveChat account to Smsapi using Latenode?
To connect your LiveChat account to Smsapi on Latenode, follow these steps:
Can I send SMS notifications for new LiveChat transcripts?
Yes, you can! Latenode lets you trigger SMS messages via Smsapi for each new LiveChat transcript, ensuring immediate alerts and faster follow-up. Plus, scale your automation with no added costs.
What types of tasks can I perform by integrating LiveChat with Smsapi?
Integrating LiveChat with Smsapi allows you to perform various tasks, including:
How can I filter LiveChat events before sending SMS messages?
Latenode allows granular filtering with JavaScript or AI blocks, ensuring SMS are sent only for critical LiveChat events based on customized rules.
Are there any limitations to the LiveChat and Smsapi integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: