LiveChat and Smsapi Integration

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Connect LiveChat to Smsapi and send SMS alerts for urgent customer inquiries. Latenode's visual editor simplifies complex routing, while affordable pay-by-execution pricing optimizes communication costs, even at scale, offering flexible integration via API.

Swap Apps

LiveChat

Smsapi

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Smsapi

Create a New Scenario to Connect LiveChat and Smsapi

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Smsapi will be your first step. To do this, click "Choose an app," find LiveChat or Smsapi, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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LiveChat

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Connect LiveChat

Sign In
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Run node once

Add the Smsapi Node

Next, click the plus (+) icon on the LiveChat node, select Smsapi from the list of available apps, and choose the action you need from the list of nodes within Smsapi.

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LiveChat

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Smsapi

Authenticate Smsapi

Now, click the Smsapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Smsapi settings. Authentication allows you to use Smsapi through Latenode.

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Smsapi

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Connect Smsapi

Sign In
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Run node once

Configure the LiveChat and Smsapi Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Smsapi

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Connect Smsapi

Smsapi Oauth 2.0

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Change

Select an action *

Select

Map

The action ID

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Run node once

Set Up the LiveChat and Smsapi Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Webhook response

Save and Activate the Scenario

After configuring LiveChat, Smsapi, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the LiveChat and Smsapi integration works as expected. Depending on your setup, data should flow between LiveChat and Smsapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Smsapi

LiveChat + Google Sheets + Smsapi: When a new chat is initiated in LiveChat, the details are logged to a Google Sheet. Subsequently, an SMS is sent to the designated support agent notifying them of the new chat.

Smsapi + LiveChat + Pipedrive: Upon receiving a text message to Smsapi, the automation searches for the contact in Pipedrive. If the contact exists, a LiveChat is started, otherwise, the contact is created and then the LiveChat is started.

LiveChat and Smsapi integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Smsapi

Use Smsapi in Latenode to automate SMS notifications and alerts within your workflows. Send appointment reminders, order updates, or critical alerts automatically based on triggers from your apps. Unlike basic SMS integrations, Latenode allows you to customize messages with data transformations and conditional logic, ensuring relevant and timely communication for each user, scaling with your business needs.

See how Latenode works

FAQ LiveChat and Smsapi

How can I connect my LiveChat account to Smsapi using Latenode?

To connect your LiveChat account to Smsapi on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Smsapi accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I send SMS notifications for new LiveChat transcripts?

Yes, you can! Latenode lets you trigger SMS messages via Smsapi for each new LiveChat transcript, ensuring immediate alerts and faster follow-up. Plus, scale your automation with no added costs.

What types of tasks can I perform by integrating LiveChat with Smsapi?

Integrating LiveChat with Smsapi allows you to perform various tasks, including:

  • Send SMS alerts for urgent LiveChat requests to specific support agents.
  • Automatically update customer profiles in Smsapi with LiveChat interaction data.
  • Trigger personalized SMS campaigns based on LiveChat conversation topics.
  • Send SMS follow-ups after LiveChat sessions to gather feedback.
  • Notify agents via SMS when a LiveChat has been inactive for a specified time.

How can I filter LiveChat events before sending SMS messages?

Latenode allows granular filtering with JavaScript or AI blocks, ensuring SMS are sent only for critical LiveChat events based on customized rules.

Are there any limitations to the LiveChat and Smsapi integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits of the LiveChat and Smsapi APIs may affect high-volume workflows.
  • Complex data transformations might require JavaScript knowledge.
  • SMS delivery rates depend on the recipient's mobile network and location.

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