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Automatically save LiveChat transcripts and user data to Supabase, creating a searchable archive for analysis and insights. Latenode simplifies data transformation and scaling, adding custom logic with JavaScript and affordable execution.
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Create a New Scenario to Connect LiveChat and Supabase
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Supabase will be your first step. To do this, click "Choose an app," find LiveChat or Supabase, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Supabase Node
Next, click the plus (+) icon on the LiveChat node, select Supabase from the list of available apps, and choose the action you need from the list of nodes within Supabase.
LiveChat
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Supabase
Authenticate Supabase
Now, click the Supabase node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Supabase settings. Authentication allows you to use Supabase through Latenode.
Configure the LiveChat and Supabase Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Supabase Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Supabase
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Supabase, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and Supabase integration works as expected. Depending on your setup, data should flow between LiveChat and Supabase (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Supabase + Slack: When a chat is deactivated in LiveChat, the transcript details are saved as a new row in Supabase. Then, a summary of the chat is posted to a designated Slack channel for the team to review.
Supabase + LiveChat + Zendesk: When a new row is added to a Supabase table, a proactive chat message is sent to the user via LiveChat. If the user doesn't respond or the issue remains unresolved after a set time, a Zendesk ticket is automatically created.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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About Supabase
Use Supabase in Latenode to automate backend tasks: store user data, manage authentication, and trigger functions based on database changes. Integrate Supabase with other services in a visual workflow. Latenode provides flexibility with no-code tools, JS scripts, and direct database connections for advanced automation scenarios.
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How can I connect my LiveChat account to Supabase using Latenode?
To connect your LiveChat account to Supabase on Latenode, follow these steps:
Can I automatically store new LiveChat transcripts in Supabase?
Yes, you can! Latenode allows seamless data transfer. Store transcripts in Supabase for analysis, reporting, and improved customer insights.
What types of tasks can I perform by integrating LiveChat with Supabase?
Integrating LiveChat with Supabase allows you to perform various tasks, including:
How do I trigger workflows from new LiveChat messages?
Use Latenode's LiveChat trigger to start workflows when a new message is received. Then process data and update Supabase accordingly.
Are there any limitations to the LiveChat and Supabase integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: