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Centralize LiveChat support requests by routing them to Tamtam for faster response and improved team collaboration. Latenode's visual editor and affordable execution-based pricing simplify complex workflows, while custom code options handle unique routing rules.
Connect LiveChat and Tamtam in minutes with Latenode.
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Create a New Scenario to Connect LiveChat and Tamtam
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Tamtam will be your first step. To do this, click "Choose an app," find LiveChat or Tamtam, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Tamtam Node
Next, click the plus (+) icon on the LiveChat node, select Tamtam from the list of available apps, and choose the action you need from the list of nodes within Tamtam.
LiveChat
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Tamtam
Authenticate Tamtam
Now, click the Tamtam node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Tamtam settings. Authentication allows you to use Tamtam through Latenode.
Configure the LiveChat and Tamtam Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Tamtam Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Tamtam
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Tamtam, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Tamtam integration works as expected. Depending on your setup, data should flow between LiveChat and Tamtam (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Google Sheets: When a chat is deactivated in LiveChat, the transcript details are added as a new row in Google Sheets for record-keeping and analysis.
Tamtam + LiveChat + Jira: When a message containing specific keywords about support issues is sent in Tamtam, and a related chat is active in LiveChat, a new Jira ticket is created to address the reported problem.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
About Tamtam
Use Tamtam in Latenode to automate messaging tasks. Send alerts, notifications, or updates based on triggers from other apps. Build workflows to distribute information automatically. Tamtam integration in Latenode avoids manual message sending, saving time. Plus, customize messaging flows with JS or AI for targeted and personalized comms.
Related categories
How can I connect my LiveChat account to Tamtam using Latenode?
To connect your LiveChat account to Tamtam on Latenode, follow these steps:
Can I forward LiveChat transcripts to a Tamtam channel?
Yes, you can! With Latenode, easily forward LiveChat transcripts to a specified Tamtam channel. Benefit from Latenode’s advanced filtering and custom logic to ensure relevant information reaches your team instantly.
What types of tasks can I perform by integrating LiveChat with Tamtam?
Integrating LiveChat with Tamtam allows you to perform various tasks, including:
How can I automate LiveChat tag creation in Latenode?
Latenode allows you to fully automate LiveChat tag creation based on data from other apps, including AI-powered text analysis of chat content.
Are there any limitations to the LiveChat and Tamtam integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: