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How to connect LiveChat and Tools
Create a New Scenario to Connect LiveChat and Tools
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Tools will be your first step. To do this, click "Choose an app," find LiveChat or Tools, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Tools Node
Next, click the plus (+) icon on the LiveChat node, select Tools from the list of available apps, and choose the action you need from the list of nodes within Tools.
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Authenticate Tools
Now, click the Tools node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Tools settings. Authentication allows you to use Tools through Latenode.
Configure the LiveChat and Tools Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Tools Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Tools, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Tools integration works as expected. Depending on your setup, data should flow between LiveChat and Tools (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Tools
LiveChat + Slack: When a LiveChat thread is tagged, a message is sent to a dedicated Slack channel to alert the team of potentially urgent issues.
LiveChat + Tools + Jira: When a new chat comes in, extract the user's question and create a Jira issue for tracking. Use tools to parse relevant keywords.
LiveChat and Tools integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Tools
Use Tools inside Latenode to automate tasks that lack native integrations. Control applications via UI automation, extract data from complex websites, and then pipe the results into other services. Add custom logic with JavaScript for precise control, scaling processes affordably with Latenode's usage-based pricing.
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See how Latenode works
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FAQ LiveChat and Tools
How can I connect my LiveChat account to Tools using Latenode?
To connect your LiveChat account to Tools on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Tools accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Tools tasks from LiveChat transcripts?
Yes! Latenode lets you parse LiveChat transcripts with AI and automatically update Tools tasks. This ensures accurate records and efficient task management, streamlining your workflow.
What types of tasks can I perform by integrating LiveChat with Tools?
Integrating LiveChat with Tools allows you to perform various tasks, including:
- Create new Tools tasks directly from LiveChat conversations.
- Automatically assign Tools tasks based on LiveChat conversation topics.
- Update Tools task status when a LiveChat conversation is resolved.
- Send LiveChat transcripts to Tools as task attachments.
- Trigger LiveChat notifications when a Tools task is updated.
Can I use JavaScript to transform LiveChat data before sending to Tools?
Yes! Latenode allows you to use JavaScript code to transform data for custom workflows. This ensures compatibility between LiveChat and Tools.
Are there any limitations to the LiveChat and Tools integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript coding.
- Rate limits from LiveChat and Tools APIs may impact high-volume workflows.
- Initial setup requires understanding of both LiveChat and Tools data structures.
