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Enrich Vitally with real-time insights from LiveChat interactions. Use Latenode's visual editor to map chat data to user profiles, triggering automated actions based on sentiment. Scale easily with our pay-by-execution pricing.
Connect LiveChat and Vitally in minutes with Latenode.
Create LiveChat to Vitally workflow
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Create a New Scenario to Connect LiveChat and Vitally
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Vitally will be your first step. To do this, click "Choose an app," find LiveChat or Vitally, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Vitally Node
Next, click the plus (+) icon on the LiveChat node, select Vitally from the list of available apps, and choose the action you need from the list of nodes within Vitally.
LiveChat
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Vitally
Authenticate Vitally
Now, click the Vitally node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vitally settings. Authentication allows you to use Vitally through Latenode.
Configure the LiveChat and Vitally Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Vitally Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Vitally
Trigger on Webhook
β
LiveChat
β
β
Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Vitally, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and Vitally integration works as expected. Depending on your setup, data should flow between LiveChat and Vitally (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Vitally + Slack: When a customer expresses dissatisfaction in LiveChat, indicated by a specific tag being applied to the chat thread, create a note in Vitally to flag the customer's concern. Then, notify the customer success team in a dedicated Slack channel to address the issue promptly.
Vitally + LiveChat + Jira: When a customer's health score drops in Vitally, automatically create a support ticket in Jira to track the issue and its resolution. Simultaneously, use LiveChat to proactively send a targeted message to the customer, offering assistance and support based on their changing health score.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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About Vitally
Use Vitally in Latenode to centralize customer success data and automate actions based on health scores. Sync data, trigger alerts for at-risk users, and personalize support workflows, all within Latenode's visual editor. Combine Vitally's insights with other tools for smarter, automated customer lifecycle management.
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How can I connect my LiveChat account to Vitally using Latenode?
To connect your LiveChat account to Vitally on Latenode, follow these steps:
Can I trigger Vitally updates from new LiveChat conversations?
Yes, you can! With Latenode, instantly trigger Vitally updates when new conversations begin in LiveChat. Ensure customer success is always informed, automating key insights.
What types of tasks can I perform by integrating LiveChat with Vitally?
Integrating LiveChat with Vitally allows you to perform various tasks, including:
What LiveChat data is accessible within Latenode workflows?
Latenode provides access to LiveChat data including chat transcripts, visitor details, agent information, and custom variables, enabling personalized workflows.
Are there any limitations to the LiveChat and Vitally integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: