

90% cheaper with Latenode
AI agent that builds your workflows for you
Hundreds of apps to connect
Automatically create Zoho Desk tickets from LiveChat conversations, ensuring no support request is missed. Latenode’s visual editor and affordable execution-based pricing make complex routing and custom notifications easier than ever.
Connect LiveChat and Zoho Desk in minutes with Latenode.
Create LiveChat to Zoho Desk workflow
Start for free
Automate your workflow
Swap Apps
LiveChat
Zoho Desk
No credit card needed
Without restriction
Create a New Scenario to Connect LiveChat and Zoho Desk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Zoho Desk will be your first step. To do this, click "Choose an app," find LiveChat or Zoho Desk, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the LiveChat node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.
LiveChat
⚙
Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the LiveChat and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
⚙
AI Anthropic Claude 3
⚙
Zoho Desk
Trigger on Webhook
⚙
LiveChat
⚙
⚙
Iterator
⚙
Webhook response
Save and Activate the Scenario
After configuring LiveChat, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Zoho Desk integration works as expected. Depending on your setup, data should flow between LiveChat and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Zoho Desk + Slack: When a chat is deactivated in LiveChat, a ticket is created in Zoho Desk. A notification is then sent to a dedicated Slack channel to alert agents about the new ticket.
LiveChat + Zoho Desk + Google Sheets: When a new ticket comment is added in Zoho Desk, relevant details about associated LiveChat interactions are logged to Google Sheets for reporting purposes.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
Similar apps
Related categories
How can I connect my LiveChat account to Zoho Desk using Latenode?
To connect your LiveChat account to Zoho Desk on Latenode, follow these steps:
Can I automatically create Zoho Desk tickets from LiveChat transcripts?
Yes, you can! Latenode lets you build custom workflows to automate ticket creation, ensuring no customer issue is missed. Leverage advanced logic and even AI to categorize and prioritize tickets.
What types of tasks can I perform by integrating LiveChat with Zoho Desk?
Integrating LiveChat with Zoho Desk allows you to perform various tasks, including:
Can I use JavaScript to customize data mapping in Latenode?
Yes! Latenode allows you to use JavaScript code blocks for advanced data transformation and mapping between LiveChat and Zoho Desk for truly tailored workflows.
Are there any limitations to the LiveChat and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: