Microsoft SharePoint Online and CloudTalk Integration

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Automatically archive CloudTalk call recordings and transcripts in Microsoft SharePoint Online for compliance. Latenode's visual editor makes customization simple, and affordable execution-based pricing helps you scale data retention.

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Microsoft SharePoint Online

CloudTalk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Microsoft SharePoint Online and CloudTalk

Create a New Scenario to Connect Microsoft SharePoint Online and CloudTalk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Microsoft SharePoint Online, triggered by another scenario, or executed manually (for testing purposes). In most cases, Microsoft SharePoint Online or CloudTalk will be your first step. To do this, click "Choose an app," find Microsoft SharePoint Online or CloudTalk, and select the appropriate trigger to start the scenario.

Add the Microsoft SharePoint Online Node

Select the Microsoft SharePoint Online node from the app selection panel on the right.

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Microsoft SharePoint Online

Configure the Microsoft SharePoint Online

Click on the Microsoft SharePoint Online node to configure it. You can modify the Microsoft SharePoint Online URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Microsoft SharePoint Online

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Connect Microsoft SharePoint Online

Sign In

Run node once

Add the CloudTalk Node

Next, click the plus (+) icon on the Microsoft SharePoint Online node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.

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Microsoft SharePoint Online

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CloudTalk

Authenticate CloudTalk

Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.

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Microsoft SharePoint Online

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CloudTalk

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Sign In

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Configure the Microsoft SharePoint Online and CloudTalk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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CloudTalk Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the Microsoft SharePoint Online and CloudTalk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Webhook response

Save and Activate the Scenario

After configuring Microsoft SharePoint Online, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Microsoft SharePoint Online and CloudTalk integration works as expected. Depending on your setup, data should flow between Microsoft SharePoint Online and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Microsoft SharePoint Online and CloudTalk

CloudTalk + Microsoft SharePoint Online + Microsoft Teams: When a new call is registered in CloudTalk, the system uploads the call recording to Microsoft SharePoint Online. Upon successful upload, a notification is sent to a specified channel in Microsoft Teams.

Microsoft SharePoint Online + CloudTalk + Zendesk: When a new file is uploaded to Microsoft SharePoint Online, this triggers the creation of a new ticket in Zendesk. The ticket includes details from the SharePoint file and retrieves related contact information from CloudTalk, adding it to the Zendesk ticket.

Microsoft SharePoint Online and CloudTalk integration alternatives

About Microsoft SharePoint Online

Automate SharePoint Online document management using Latenode. Trigger flows on file changes, move documents based on content, or update metadata without code. Streamline approvals and notifications with visual workflows, integrating SharePoint with other apps. Benefit from flexible logic and scalable execution.

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

See how Latenode works

FAQ Microsoft SharePoint Online and CloudTalk

How can I connect my Microsoft SharePoint Online account to CloudTalk using Latenode?

To connect your Microsoft SharePoint Online account to CloudTalk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Microsoft SharePoint Online and click on "Connect".
  • Authenticate your Microsoft SharePoint Online and CloudTalk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically archive call recordings to SharePoint?

Yes, you can! Latenode lets you automate this process. Free up space in CloudTalk, maintain compliance, and centralize data with Microsoft SharePoint Online.

What types of tasks can I perform by integrating Microsoft SharePoint Online with CloudTalk?

Integrating Microsoft SharePoint Online with CloudTalk allows you to perform various tasks, including:

  • Create SharePoint documents from new CloudTalk call summaries.
  • Upload CloudTalk call recordings automatically to a specified folder.
  • Update a SharePoint list with new CloudTalk contact information.
  • Trigger CloudTalk calls when a new file is added to SharePoint.
  • Archive older call data from CloudTalk into SharePoint lists.

What SharePoint actions can I automate using Latenode?

Latenode automates file uploads, list updates, document creation, permission management, and search within Microsoft SharePoint Online.

Are there any limitations to the Microsoft SharePoint Online and CloudTalk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • File size limits may apply when transferring recordings to SharePoint.
  • Real-time synchronization might experience delays based on API limits.
  • Complex document formatting may require custom JavaScript code.

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