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Automatically archive CloudTalk call recordings and transcripts in Microsoft SharePoint Online for compliance. Latenode's visual editor makes customization simple, and affordable execution-based pricing helps you scale data retention.
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Create a New Scenario to Connect Microsoft SharePoint Online and CloudTalk
In the workspace, click the โCreate New Scenarioโ button.
Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Microsoft SharePoint Online, triggered by another scenario, or executed manually (for testing purposes). In most cases, Microsoft SharePoint Online or CloudTalk will be your first step. To do this, click "Choose an app," find Microsoft SharePoint Online or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Microsoft SharePoint Online Node
Select the Microsoft SharePoint Online node from the app selection panel on the right.
Microsoft SharePoint Online
Configure the Microsoft SharePoint Online
Click on the Microsoft SharePoint Online node to configure it. You can modify the Microsoft SharePoint Online URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Microsoft SharePoint Online node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
Microsoft SharePoint Online
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Microsoft SharePoint Online and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Microsoft SharePoint Online and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Microsoft SharePoint Online
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Microsoft SharePoint Online, CloudTalk, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the Microsoft SharePoint Online and CloudTalk integration works as expected. Depending on your setup, data should flow between Microsoft SharePoint Online and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Microsoft SharePoint Online + Microsoft Teams: When a new call is registered in CloudTalk, the system uploads the call recording to Microsoft SharePoint Online. Upon successful upload, a notification is sent to a specified channel in Microsoft Teams.
Microsoft SharePoint Online + CloudTalk + Zendesk: When a new file is uploaded to Microsoft SharePoint Online, this triggers the creation of a new ticket in Zendesk. The ticket includes details from the SharePoint file and retrieves related contact information from CloudTalk, adding it to the Zendesk ticket.
About Microsoft SharePoint Online
Automate SharePoint Online document management using Latenode. Trigger flows on file changes, move documents based on content, or update metadata without code. Streamline approvals and notifications with visual workflows, integrating SharePoint with other apps. Benefit from flexible logic and scalable execution.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my Microsoft SharePoint Online account to CloudTalk using Latenode?
To connect your Microsoft SharePoint Online account to CloudTalk on Latenode, follow these steps:
Can I automatically archive call recordings to SharePoint?
Yes, you can! Latenode lets you automate this process. Free up space in CloudTalk, maintain compliance, and centralize data with Microsoft SharePoint Online.
What types of tasks can I perform by integrating Microsoft SharePoint Online with CloudTalk?
Integrating Microsoft SharePoint Online with CloudTalk allows you to perform various tasks, including:
What SharePoint actions can I automate using Latenode?
Latenode automates file uploads, list updates, document creation, permission management, and search within Microsoft SharePoint Online.
Are there any limitations to the Microsoft SharePoint Online and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: