How to connect Moxie and Acapela Cloud
Create a New Scenario to Connect Moxie and Acapela Cloud
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moxie, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moxie or Acapela Cloud will be your first step. To do this, click "Choose an app," find Moxie or Acapela Cloud, and select the appropriate trigger to start the scenario.

Add the Moxie Node
Select the Moxie node from the app selection panel on the right.

Moxie
Add the Acapela Cloud Node
Next, click the plus (+) icon on the Moxie node, select Acapela Cloud from the list of available apps, and choose the action you need from the list of nodes within Acapela Cloud.

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Acapela Cloud
Authenticate Acapela Cloud
Now, click the Acapela Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Acapela Cloud settings. Authentication allows you to use Acapela Cloud through Latenode.
Configure the Moxie and Acapela Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Moxie and Acapela Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Acapela Cloud
Trigger on Webhook
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Moxie
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Moxie, Acapela Cloud, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Moxie and Acapela Cloud integration works as expected. Depending on your setup, data should flow between Moxie and Acapela Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Moxie and Acapela Cloud
Moxie + Acapela Cloud + Slack: When a new task is created in Moxie, generate an audio file with Acapela Cloud summarizing the task details and send a notification to a Slack channel with the link to the audio file.
Moxie + Acapela Cloud + Email: When a new task is created in Moxie, generate an audio file with Acapela Cloud summarizing the task details and email it to the task assignee.
Moxie and Acapela Cloud integration alternatives
About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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About Acapela Cloud
Need realistic voice synthesis? Integrate Acapela Cloud in Latenode to automate voice responses in your workflows. Generate audio from text for IVR systems, content creation, or accessibility features. Use Latenode's visual editor and JS node for full control over text prompts and delivery, scaling voice automation affordably.
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See how Latenode works
FAQ Moxie and Acapela Cloud
How can I connect my Moxie account to Acapela Cloud using Latenode?
To connect your Moxie account to Acapela Cloud on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Moxie and click on "Connect".
- Authenticate your Moxie and Acapela Cloud accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically announce Moxie support availability via Acapela Cloud?
Yes, you can! Latenode's visual editor makes setup easy. Now, your Acapela Cloud audience knows exactly when live Moxie support is ready to help, improving response times.
What types of tasks can I perform by integrating Moxie with Acapela Cloud?
Integrating Moxie with Acapela Cloud allows you to perform various tasks, including:
- Triggering Acapela Cloud voice messages when new Moxie tickets are created.
- Updating Acapela Cloud contacts with information from Moxie support interactions.
- Sending summaries of Moxie chat sessions via Acapela Cloud SMS.
- Creating Acapela Cloud tasks based on unresolved issues reported in Moxie.
- Notifying agents via Acapela Cloud when urgent Moxie support requests arrive.
What Moxie data can I access and utilize within my Latenode workflows?
You can access ticket details, agent availability, chat transcripts, and customer information, enabling powerful, data-driven automations.
Are there any limitations to the Moxie and Acapela Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- High-volume data processing can be subject to rate limits imposed by Moxie and Acapela Cloud.
- Some advanced Moxie features may not be directly supported and require API calls.