How to connect Moxie and Zoho Desk
Create a New Scenario to Connect Moxie and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moxie, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moxie or Zoho Desk will be your first step. To do this, click "Choose an app," find Moxie or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Moxie Node
Select the Moxie node from the app selection panel on the right.

Moxie
Add the Zoho Desk Node
Next, click the plus (+) icon on the Moxie node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Moxie and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Moxie and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Zoho Desk
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Moxie, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Moxie and Zoho Desk integration works as expected. Depending on your setup, data should flow between Moxie and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Moxie and Zoho Desk
Moxie + Slack + Zoho Desk: When a new form submission is created in Moxie, a notification is sent to a Slack channel to alert the support team. Simultaneously, a ticket is created in Zoho Desk to address the submission.
Zoho Desk + Moxie + Google Sheets: When a new ticket comment is added to Zoho Desk, relevant data from Moxie is retrieved, and a new row is added to Google Sheets. This allows tracking customer satisfaction based on ticket interactions and Moxie data.
Moxie and Zoho Desk integration alternatives
About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Moxie and Zoho Desk
How can I connect my Moxie account to Zoho Desk using Latenode?
To connect your Moxie account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Moxie and click on "Connect".
- Authenticate your Moxie and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from Moxie chat transcripts?
Yes, you can! Latenode’s flexible workflow editor enables automatic ticket creation, ensuring seamless handoff and improved support efficiency. Leverage AI and JavaScript for advanced logic!
What types of tasks can I perform by integrating Moxie with Zoho Desk?
Integrating Moxie with Zoho Desk allows you to perform various tasks, including:
- Automatically create Zoho Desk tickets from new Moxie chat sessions.
- Update Zoho Desk tickets with transcripts of Moxie customer interactions.
- Trigger Moxie chats based on specific Zoho Desk ticket statuses.
- Send notifications to agents via Moxie when a high-priority ticket is created.
- Enrich ticket data in Zoho Desk with customer info from Moxie profiles.
Can I customize the data flow between Moxie and Zoho Desk in Latenode?
Yes! Latenode’s no-code blocks, JavaScript support, and AI steps ensure you can transform and map data exactly to your needs.
Are there any limitations to the Moxie and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical Moxie chat data might require custom scripting to migrate fully.
- Complex conditional logic may need JavaScript for advanced customization.
- The number of concurrent workflows depends on your Latenode plan's limits.