How to connect Omnisend and CloudTalk
Create a New Scenario to Connect Omnisend and CloudTalk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Omnisend, triggered by another scenario, or executed manually (for testing purposes). In most cases, Omnisend or CloudTalk will be your first step. To do this, click "Choose an app," find Omnisend or CloudTalk, and select the appropriate trigger to start the scenario.

Add the Omnisend Node
Select the Omnisend node from the app selection panel on the right.

Omnisend
Configure the Omnisend
Click on the Omnisend node to configure it. You can modify the Omnisend URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Omnisend node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.

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Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Omnisend and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Omnisend and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Omnisend, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Omnisend and CloudTalk integration works as expected. Depending on your setup, data should flow between Omnisend and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Omnisend and CloudTalk
Shopify + CloudTalk + Omnisend: When a new order is placed in Shopify, create an activity in CloudTalk to call the customer for satisfaction confirmation and send them an Omnisend email with a discount for their next purchase.
CloudTalk + Zendesk + Omnisend: When a call ends in CloudTalk, create a new ticket in Zendesk to log the call details and send an Omnisend email to the customer to survey their satisfaction with the call.
Omnisend and CloudTalk integration alternatives
About Omnisend
Use Omnisend in Latenode to automate email & SMS marketing based on real-time data. Connect e-commerce platforms and CRMs, then trigger personalized campaigns. Stop overspending on rigid marketing tools. Latenode's visual editor and flexible logic create scalable automation at a fraction of the cost.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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See how Latenode works
FAQ Omnisend and CloudTalk
How can I connect my Omnisend account to CloudTalk using Latenode?
To connect your Omnisend account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Omnisend and click on "Connect".
- Authenticate your Omnisend and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically send SMS via Omnisend on a missed CloudTalk call?
Yes, you can! Using Latenode, trigger SMS campaigns in Omnisend when CloudTalk registers a missed call, ensuring prompt follow-up. Enhance customer engagement by automating personalized responses, boosting satisfaction and sales.
What types of tasks can I perform by integrating Omnisend with CloudTalk?
Integrating Omnisend with CloudTalk allows you to perform various tasks, including:
- Add new CloudTalk contacts to Omnisend email lists.
- Trigger Omnisend SMS campaigns on specific CloudTalk call events.
- Update contact information in Omnisend based on CloudTalk data.
- Create CloudTalk contacts from new Omnisend subscribers.
- Log CloudTalk call details in Omnisend as customer notes.
Can I use custom JavaScript code with the Omnisend integration?
Yes! Latenode allows custom JavaScript within your workflows, enabling advanced data transformations between Omnisend and CloudTalk beyond simple field mapping.
Are there any limitations to the Omnisend and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data sync depends on the API limits of both platforms.
- Complex data transformations may require JavaScript knowledge.
- Integration is limited to the features exposed by the Omnisend and CloudTalk APIs.