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Automatically summarize CloudTalk call transcripts with OpenAI ChatGPT and extract key insights. Latenode’s visual editor lets you build custom workflows faster, scale affordably, and even add your own AI logic.
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OpenAI ChatGPT
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Create a New Scenario to Connect OpenAI ChatGPT and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a OpenAI ChatGPT, triggered by another scenario, or executed manually (for testing purposes). In most cases, OpenAI ChatGPT or CloudTalk will be your first step. To do this, click "Choose an app," find OpenAI ChatGPT or CloudTalk, and select the appropriate trigger to start the scenario.
Add the OpenAI ChatGPT Node
Select the OpenAI ChatGPT node from the app selection panel on the right.
OpenAI ChatGPT
Configure the OpenAI ChatGPT
Click on the OpenAI ChatGPT node to configure it. You can modify the OpenAI ChatGPT URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the OpenAI ChatGPT node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
OpenAI ChatGPT
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the OpenAI ChatGPT and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the OpenAI ChatGPT and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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OpenAI ChatGPT
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring OpenAI ChatGPT, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the OpenAI ChatGPT and CloudTalk integration works as expected. Depending on your setup, data should flow between OpenAI ChatGPT and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + OpenAI ChatGPT + Google Sheets: When a new call is received in CloudTalk, its transcript is sent to OpenAI ChatGPT for analysis to identify customer issues. The identified issues are then logged in a Google Sheet for review.
CloudTalk + OpenAI ChatGPT + Slack: When a new call is received in CloudTalk, its transcript is sent to OpenAI ChatGPT for summarization. The call summary is then sent to a dedicated Slack channel for quick team updates.
About OpenAI ChatGPT
Integrate ChatGPT into Latenode for automated content generation, sentiment analysis, and smart replies. Create workflows that analyze text, classify data, and personalize customer interactions. Combine AI power with Latenode's flexibility: orchestrate complex processes, manage data flow, and connect to any app via API—all without code.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my OpenAI ChatGPT account to CloudTalk using Latenode?
To connect your OpenAI ChatGPT account to CloudTalk on Latenode, follow these steps:
Can I automatically summarize call transcripts using OpenAI ChatGPT and CloudTalk integration?
Yes, you can! Latenode allows you to trigger OpenAI ChatGPT to summarize CloudTalk call transcripts, saving time and improving agent productivity with AI-powered insights.
What types of tasks can I perform by integrating OpenAI ChatGPT with CloudTalk?
Integrating OpenAI ChatGPT with CloudTalk allows you to perform various tasks, including:
How easily can I customize AI prompts for CloudTalk data in Latenode?
Latenode's visual editor lets you easily customize OpenAI ChatGPT prompts using CloudTalk data, tailoring AI responses precisely to your needs.
Are there any limitations to the OpenAI ChatGPT and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: