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Automatically summarize CloudTalk call transcripts with OpenAI Responses, then use Latenode's visual editor to trigger follow-up actions. Build custom call centers that scale affordably and adapt to evolving customer needs using AI and low-code logic.
Connect OpenAI Responses and CloudTalk in minutes with Latenode.
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Create a New Scenario to Connect OpenAI Responses and CloudTalk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a OpenAI Responses, triggered by another scenario, or executed manually (for testing purposes). In most cases, OpenAI Responses or CloudTalk will be your first step. To do this, click "Choose an app," find OpenAI Responses or CloudTalk, and select the appropriate trigger to start the scenario.
Add the OpenAI Responses Node
Select the OpenAI Responses node from the app selection panel on the right.
OpenAI Responses
Configure the OpenAI Responses
Click on the OpenAI Responses node to configure it. You can modify the OpenAI Responses URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the OpenAI Responses node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
OpenAI Responses
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the OpenAI Responses and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the OpenAI Responses and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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OpenAI Responses
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring OpenAI Responses, CloudTalk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the OpenAI Responses and CloudTalk integration works as expected. Depending on your setup, data should flow between OpenAI Responses and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + OpenAI Responses + Google Sheets: When a new call is received in CloudTalk, the transcript is sent to OpenAI for sentiment analysis and topic extraction. The results are then logged in a Google Sheets spreadsheet for tracking and analysis.
CloudTalk + OpenAI Responses + Slack: After a new call in CloudTalk, OpenAI summarizes the call details. This summary is then sent to a designated Slack channel for quick review and awareness.
About OpenAI Responses
Need AI-powered text generation? Use OpenAI Responses in Latenode to automate content creation, sentiment analysis, and data enrichment directly within your workflows. Streamline tasks like generating product descriptions or classifying customer feedback. Latenode lets you chain AI tasks with other services, adding logic and routing based on results β all without code.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my OpenAI Responses account to CloudTalk using Latenode?
To connect your OpenAI Responses account to CloudTalk on Latenode, follow these steps:
Can I automatically update CloudTalk contacts with AI-generated insights?
Yes, you can! Latenode enables you to enrich CloudTalk contacts using OpenAI Responses. This allows for personalized interactions, leading to improved customer satisfaction and efficient support workflows.
What types of tasks can I perform by integrating OpenAI Responses with CloudTalk?
Integrating OpenAI Responses with CloudTalk allows you to perform various tasks, including:
What OpenAI Responses models are supported on Latenode?
Latenode supports all available OpenAI Responses models, including GPT-3.5, GPT-4, and fine-tuned models, offering flexibility in your workflows.
Are there any limitations to the OpenAI Responses and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: