Productboard and OpenPhone Integration

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Sync Productboard insights to OpenPhone for faster customer feedback loops. Latenode's visual editor simplifies complex call workflows, and affordable execution-based pricing makes scaling user research easier than ever.

Swap Apps

Productboard

OpenPhone

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Productboard and OpenPhone

Create a New Scenario to Connect Productboard and OpenPhone

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Productboard, triggered by another scenario, or executed manually (for testing purposes). In most cases, Productboard or OpenPhone will be your first step. To do this, click "Choose an app," find Productboard or OpenPhone, and select the appropriate trigger to start the scenario.

Add the Productboard Node

Select the Productboard node from the app selection panel on the right.

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Productboard

Configure the Productboard

Click on the Productboard node to configure it. You can modify the Productboard URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Productboard

Sign In

Run node once

Add the OpenPhone Node

Next, click the plus (+) icon on the Productboard node, select OpenPhone from the list of available apps, and choose the action you need from the list of nodes within OpenPhone.

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Authenticate OpenPhone

Now, click the OpenPhone node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenPhone settings. Authentication allows you to use OpenPhone through Latenode.

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Connect OpenPhone

Sign In

Run node once

Configure the Productboard and OpenPhone Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the Productboard and OpenPhone Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Productboard, OpenPhone, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Productboard and OpenPhone integration works as expected. Depending on your setup, data should flow between Productboard and OpenPhone (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Productboard and OpenPhone

Productboard + OpenPhone + Slack: When a new feature is created in Productboard, a text message is sent to the product manager via OpenPhone. A notification is also sent to a designated Slack channel to inform the team.

OpenPhone + Productboard + Airtable: When a new call event is recorded in OpenPhone, the call details are logged into Airtable. The Airtable record is then linked to a specific Productboard feature using a URL.

Productboard and OpenPhone integration alternatives

About Productboard

Sync Productboard insights into Latenode to automate product development workflows. Track feature requests, prioritize tasks, and trigger actions in other apps (like Jira or Slack) based on user feedback. Build custom reports and alerts using Latenode's visual editor, making feedback actionable across teams without manual data wrangling.

About OpenPhone

Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.

See how Latenode works

FAQ Productboard and OpenPhone

How can I connect my Productboard account to OpenPhone using Latenode?

To connect your Productboard account to OpenPhone on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Productboard and click on "Connect".
  • Authenticate your Productboard and OpenPhone accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically text customers about Productboard feature updates?

Yes! Latenode lets you trigger OpenPhone messages based on Productboard changes. Notify users instantly about feature releases, boosting engagement using personalized communication.

What types of tasks can I perform by integrating Productboard with OpenPhone?

Integrating Productboard with OpenPhone allows you to perform various tasks, including:

  • Send SMS updates to users when their requested features are live.
  • Create OpenPhone tasks for follow-up on new feature requests.
  • Log OpenPhone call data as feedback in Productboard.
  • Automatically update Productboard features based on call sentiment.
  • Trigger personalized thank you texts after feature feedback submission.

How does Latenode handle Productboard’s API rate limits?

Latenode intelligently manages Productboard API requests, using queues and error handling to ensure reliable operation, even at high data volumes.

Are there any limitations to the Productboard and OpenPhone integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Productboard data transformations may require JavaScript.
  • Real-time OpenPhone call transcription is not directly supported.
  • Historical Productboard data migration needs custom setup.

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