Productboard and Zoho Desk Integration

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Connect Productboard to Zoho Desk and streamline feedback loops. Latenode's visual editor makes it easier to escalate product insights into support tickets, while affordable execution-based pricing helps scale this automation.

Swap Apps

Productboard

Zoho Desk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Productboard and Zoho Desk

Create a New Scenario to Connect Productboard and Zoho Desk

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Productboard, triggered by another scenario, or executed manually (for testing purposes). In most cases, Productboard or Zoho Desk will be your first step. To do this, click "Choose an app," find Productboard or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Productboard Node

Select the Productboard node from the app selection panel on the right.

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Productboard

Configure the Productboard

Click on the Productboard node to configure it. You can modify the Productboard URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Productboard

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Run node once

Add the Zoho Desk Node

Next, click the plus (+) icon on the Productboard node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Productboard

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Zoho Desk

Authenticate Zoho Desk

Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.

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Connect Zoho Desk

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Run node once

Configure the Productboard and Zoho Desk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Connect Zoho Desk

Zoho Desk Oauth 2.0

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Select an action *

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The action ID

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Run node once

Set Up the Productboard and Zoho Desk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Productboard, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Productboard and Zoho Desk integration works as expected. Depending on your setup, data should flow between Productboard and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Productboard and Zoho Desk

Productboard + Zoho Desk + Slack: When a new feature is added to Productboard, a ticket is created in Zoho Desk to track related support requests. If the ticket is marked as high priority, a Slack message is sent to a designated channel to alert the team.

Zoho Desk + Productboard + Google Sheets: When a new ticket is created in Zoho Desk, the subject of the ticket is used to find any matching features in Productboard. If a match is found, a row is added to a Google Sheet to track the connection between the ticket and the feature.

Productboard and Zoho Desk integration alternatives

About Productboard

Sync Productboard insights into Latenode to automate product development workflows. Track feature requests, prioritize tasks, and trigger actions in other apps (like Jira or Slack) based on user feedback. Build custom reports and alerts using Latenode's visual editor, making feedback actionable across teams without manual data wrangling.

About Zoho Desk

Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.

See how Latenode works

FAQ Productboard and Zoho Desk

How can I connect my Productboard account to Zoho Desk using Latenode?

To connect your Productboard account to Zoho Desk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Productboard and click on "Connect".
  • Authenticate your Productboard and Zoho Desk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I sync feature requests from Zoho Desk to Productboard?

Yes, you can! Latenode's visual editor makes this simple. Automatically forward tickets with feature requests into Productboard for product team review. Improve alignment and speed up decision-making.

What types of tasks can I perform by integrating Productboard with Zoho Desk?

Integrating Productboard with Zoho Desk allows you to perform various tasks, including:

  • Create new Productboard features from high-priority Zoho Desk tickets.
  • Update Zoho Desk tickets with the status of related Productboard features.
  • Automatically create Zoho Desk tickets for bugs reported in Productboard.
  • Track customer feedback from Zoho Desk within relevant Productboard features.
  • Send Productboard feature release announcements to Zoho Desk agents.

What data transformations support Productboard fields?

Latenode supports advanced data mapping with JavaScript and AI for Productboard. Tailor data flows to complex requirements. Validate and format inputs before sending.

Are there any limitations to the Productboard and Zoho Desk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical data migration requires custom scripting or bulk import solutions.
  • Complex Productboard workflows with many steps may impact performance.
  • Custom fields in Productboard need explicit mapping in Latenode workflows.

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