QuestionPro and Atera Integration

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Automatically trigger Atera tickets from QuestionPro survey responses to resolve customer issues faster. Latenode's visual editor and affordable pricing let you build powerful, customized workflows without complex coding, improving response times while optimizing costs.

Swap Apps

QuestionPro

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect QuestionPro and Atera

Create a New Scenario to Connect QuestionPro and Atera

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a QuestionPro, triggered by another scenario, or executed manually (for testing purposes). In most cases, QuestionPro or Atera will be your first step. To do this, click "Choose an app," find QuestionPro or Atera, and select the appropriate trigger to start the scenario.

Add the QuestionPro Node

Select the QuestionPro node from the app selection panel on the right.

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Configure the QuestionPro

Click on the QuestionPro node to configure it. You can modify the QuestionPro URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Atera Node

Next, click the plus (+) icon on the QuestionPro node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Configure the QuestionPro and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

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Run node once

Set Up the QuestionPro and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring QuestionPro, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the QuestionPro and Atera integration works as expected. Depending on your setup, data should flow between QuestionPro and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect QuestionPro and Atera

QuestionPro + Atera + Slack: When a new answer is submitted in QuestionPro that meets specific criteria (e.g., a critical issue flagged), a high-priority ticket is automatically created in Atera. The IT support team is then notified via a Slack channel message, including details of the new ticket.

QuestionPro + Atera + Google Sheets: Collect client satisfaction scores from QuestionPro surveys and compare them to Atera ticket resolution times. The data, including survey responses and corresponding resolution times, is logged into a Google Sheets spreadsheet for analysis and tracking.

QuestionPro and Atera integration alternatives

About QuestionPro

Automate survey workflows with QuestionPro in Latenode. Collect data, analyze results, and trigger actions based on responses. Pipe survey data into other apps (CRM, spreadsheets) for real-time updates. Use Latenode's logic and integrations to tailor workflows to specific business needs, bypassing manual data transfer and analysis. Scale your surveys effortlessly.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

See how Latenode works

FAQ QuestionPro and Atera

How can I connect my QuestionPro account to Atera using Latenode?

To connect your QuestionPro account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select QuestionPro and click on "Connect".
  • Authenticate your QuestionPro and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Atera tickets from survey responses?

Yes, easily! Use Latenode to create automated workflows that generate Atera tickets based on specific QuestionPro survey responses. Streamline support & act on feedback instantly.

What types of tasks can I perform by integrating QuestionPro with Atera?

Integrating QuestionPro with Atera allows you to perform various tasks, including:

  • Create Atera tickets from negative survey feedback automatically.
  • Update customer details in Atera based on survey responses.
  • Trigger satisfaction surveys after Atera ticket resolution.
  • Analyze survey data to identify recurring IT issues.
  • Send personalized Atera announcements based on survey segments.

Can I use advanced logic with QuestionPro data in Latenode?

Yes! Latenode allows you to use no-code blocks, JavaScript, and AI to manipulate QuestionPro data for powerful automation.

Are there any limitations to the QuestionPro and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex conditional logic may require some JavaScript knowledge.
  • Real-time data synchronization depends on the QuestionPro API rate limits.
  • Large data transfers may impact workflow execution time.

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