RingCentral and Atera Integration

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Automatically create Atera tickets from RingCentral missed calls or voicemails, ensuring prompt follow-up. Latenode’s visual editor and affordable pricing make it easy to customize and scale this workflow, adding custom logic or AI-powered analysis using JavaScript.

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RingCentral

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect RingCentral and Atera

Create a New Scenario to Connect RingCentral and Atera

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a RingCentral, triggered by another scenario, or executed manually (for testing purposes). In most cases, RingCentral or Atera will be your first step. To do this, click "Choose an app," find RingCentral or Atera, and select the appropriate trigger to start the scenario.

Add the RingCentral Node

Select the RingCentral node from the app selection panel on the right.

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RingCentral

Configure the RingCentral

Click on the RingCentral node to configure it. You can modify the RingCentral URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Atera Node

Next, click the plus (+) icon on the RingCentral node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Connect Atera

Sign In

Run node once

Configure the RingCentral and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the RingCentral and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring RingCentral, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the RingCentral and Atera integration works as expected. Depending on your setup, data should flow between RingCentral and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect RingCentral and Atera

RingCentral + Atera + Slack: When a new missed call is received in RingCentral, a ticket is created in Atera. Slack then sends a direct message to a specified user, notifying them of the missed call and the created ticket.

Atera + RingCentral + PagerDuty: When a new or updated incident is created in Atera, a call is generated to the assigned technician via RingCentral. If the call is not answered, PagerDuty escalates the incident.

RingCentral and Atera integration alternatives

About RingCentral

Integrate RingCentral with Latenode to automate call logging, SMS alerts, and contact management. Trigger workflows based on call events, automatically updating records in other apps like CRMs or support tools. Use Latenode's visual editor and scripting nodes for customized call handling and data synchronization.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

RingCentral + Atera integration

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FAQ RingCentral and Atera

How can I connect my RingCentral account to Atera using Latenode?

To connect your RingCentral account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select RingCentral and click on "Connect".
  • Authenticate your RingCentral and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Atera tickets from missed RingCentral calls?

Yes! Latenode's flexible logic allows instant Atera ticket creation when calls are missed in RingCentral. Improve response times and never miss a critical service issue.

What types of tasks can I perform by integrating RingCentral with Atera?

Integrating RingCentral with Atera allows you to perform various tasks, including:

  • Create Atera tickets for new RingCentral voicemails.
  • Update Atera tickets when RingCentral call status changes.
  • Send RingCentral SMS alerts on high-priority Atera ticket creation.
  • Sync RingCentral contact details with Atera customer information.
  • Automatically route RingCentral calls based on Atera ticket assignments.

How do I handle RingCentral call recordings within Latenode workflows?

Latenode can access RingCentral call recording URLs, enabling actions like storage or AI-powered transcription within your workflows.

Are there any limitations to the RingCentral and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time sync depends on the API rate limits of RingCentral and Atera.
  • Complex data transformations may require JavaScript code blocks.
  • Initial setup requires admin access to both RingCentral and Atera accounts.

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