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Automatically create Jira tickets from RingCentral call events, ensuring no critical issue is missed; Latenode's visual editor and affordable execution pricing make it easy to scale this essential workflow across your support teams.
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RingCentral
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Create a New Scenario to Connect RingCentral and Jira
In the workspace, click the โCreate New Scenarioโ button.
Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a RingCentral, triggered by another scenario, or executed manually (for testing purposes). In most cases, RingCentral or Jira will be your first step. To do this, click "Choose an app," find RingCentral or Jira, and select the appropriate trigger to start the scenario.
Add the RingCentral Node
Select the RingCentral node from the app selection panel on the right.
RingCentral
Configure the RingCentral
Click on the RingCentral node to configure it. You can modify the RingCentral URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Jira Node
Next, click the plus (+) icon on the RingCentral node, select Jira from the list of available apps, and choose the action you need from the list of nodes within Jira.
RingCentral
โ
Jira
Authenticate Jira
Now, click the Jira node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Jira settings. Authentication allows you to use Jira through Latenode.
Configure the RingCentral and Jira Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the RingCentral and Jira Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Jira
Trigger on Webhook
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RingCentral
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring RingCentral, Jira, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the RingCentral and Jira integration works as expected. Depending on your setup, data should flow between RingCentral and Jira (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
RingCentral + Jira + Slack: When a call is missed in RingCentral, a Jira ticket is created to track the issue, and a message is sent to a designated Slack channel to notify the support team.
Jira + RingCentral + Google Sheets: When a Jira issue is updated, an SMS message is sent via RingCentral to the reporter of the issue, and the update event is logged in a Google Sheet.
About RingCentral
Integrate RingCentral with Latenode to automate call logging, SMS alerts, and contact management. Trigger workflows based on call events, automatically updating records in other apps like CRMs or support tools. Use Latenode's visual editor and scripting nodes for customized call handling and data synchronization.
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About Jira
Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.
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How can I connect my RingCentral account to Jira using Latenode?
To connect your RingCentral account to Jira on Latenode, follow these steps:
Can I automatically create Jira tickets from RingCentral voicemails?
Yes, you can! Latenode's visual editor makes it easy to automate ticket creation, saving time. Integrate with AI for sentiment analysis to prioritize urgent issues.
What types of tasks can I perform by integrating RingCentral with Jira?
Integrating RingCentral with Jira allows you to perform various tasks, including:
How can I customize my RingCentral integration beyond basic options in Latenode?
Latenode allows JavaScript code, meaning you can add advanced logic that extends RingCentral's basic capabilities.
Are there any limitations to the RingCentral and Jira integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: