Simplesat and Atera Integration

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Automatically trigger Atera tickets based on Simplesat survey responses, creating streamlined workflows for support teams. Latenode's low-code editor and affordable execution pricing makes custom issue resolution workflows easier to build and scale.

Simplesat + Atera integration

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Simplesat

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Simplesat and Atera

Create a New Scenario to Connect Simplesat and Atera

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Simplesat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Simplesat or Atera will be your first step. To do this, click "Choose an app," find Simplesat or Atera, and select the appropriate trigger to start the scenario.

Add the Simplesat Node

Select the Simplesat node from the app selection panel on the right.

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Configure the Simplesat

Click on the Simplesat node to configure it. You can modify the Simplesat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Atera Node

Next, click the plus (+) icon on the Simplesat node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Configure the Simplesat and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Simplesat and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Simplesat, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Simplesat and Atera integration works as expected. Depending on your setup, data should flow between Simplesat and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Simplesat and Atera

Simplesat + Atera + Slack: When a new negative answer is received in Simplesat, a ticket is created in Atera. A notification is then sent to a designated Slack channel to alert the support team.

Atera + Simplesat + Google Sheets: When an Atera ticket is created or updated, a Simplesat survey is triggered (customer updated). The survey responses are then logged in a Google Sheet for analysis.

Simplesat and Atera integration alternatives

About Simplesat

Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

See how Latenode works

FAQ Simplesat and Atera

How can I connect my Simplesat account to Atera using Latenode?

To connect your Simplesat account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Simplesat and click on "Connect".
  • Authenticate your Simplesat and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update Atera tickets based on Simplesat survey responses?

Yes, you can! Latenode's visual editor makes it easy to create this automation. Trigger updates based on feedback and ensure prompt attention to critical issues, improving customer satisfaction.

What types of tasks can I perform by integrating Simplesat with Atera?

Integrating Simplesat with Atera allows you to perform various tasks, including:

  • Create Atera service tickets from negative Simplesat feedback automatically.
  • Update Atera ticket status when related Simplesat surveys are completed.
  • Add Simplesat satisfaction scores to Atera customer records.
  • Trigger Simplesat follow-up surveys after Atera ticket resolution.
  • Send internal notifications based on combined Simplesat and Atera data.

How can I use Simplesat data to improve customer service in Atera?

Latenode allows you to seamlessly push Simplesat feedback into Atera, providing valuable insights for targeted support and proactive issue resolution.

Are there any limitations to the Simplesat and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex conditional logic might require JavaScript knowledge.
  • Rate limits of Simplesat and Atera APIs apply to Latenode workflows.
  • Initial setup requires valid API keys and correct authentication.

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