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Automatically trigger Atera tickets based on Simplesat survey responses, creating streamlined workflows for support teams. Latenode's low-code editor and affordable execution pricing makes custom issue resolution workflows easier to build and scale.
Connect Simplesat and Atera in minutes with Latenode.
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Create a New Scenario to Connect Simplesat and Atera
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Simplesat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Simplesat or Atera will be your first step. To do this, click "Choose an app," find Simplesat or Atera, and select the appropriate trigger to start the scenario.
Add the Simplesat Node
Select the Simplesat node from the app selection panel on the right.
Simplesat
Configure the Simplesat
Click on the Simplesat node to configure it. You can modify the Simplesat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Atera Node
Next, click the plus (+) icon on the Simplesat node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.
Simplesat
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Atera
Authenticate Atera
Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.
Configure the Simplesat and Atera Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Simplesat and Atera Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Atera
Trigger on Webhook
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Simplesat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Simplesat, Atera, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Simplesat and Atera integration works as expected. Depending on your setup, data should flow between Simplesat and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Simplesat + Atera + Slack: When a new negative answer is received in Simplesat, a ticket is created in Atera. A notification is then sent to a designated Slack channel to alert the support team.
Atera + Simplesat + Google Sheets: When an Atera ticket is created or updated, a Simplesat survey is triggered (customer updated). The survey responses are then logged in a Google Sheet for analysis.
About Simplesat
Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.
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About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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How can I connect my Simplesat account to Atera using Latenode?
To connect your Simplesat account to Atera on Latenode, follow these steps:
Can I automatically update Atera tickets based on Simplesat survey responses?
Yes, you can! Latenode's visual editor makes it easy to create this automation. Trigger updates based on feedback and ensure prompt attention to critical issues, improving customer satisfaction.
What types of tasks can I perform by integrating Simplesat with Atera?
Integrating Simplesat with Atera allows you to perform various tasks, including:
How can I use Simplesat data to improve customer service in Atera?
Latenode allows you to seamlessly push Simplesat feedback into Atera, providing valuable insights for targeted support and proactive issue resolution.
Are there any limitations to the Simplesat and Atera integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: