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Automatically trigger Simplesat surveys after CloudTalk calls, using Latenode's visual editor to customize logic based on call outcomes or agent performance. Build sophisticated feedback loops, enhanced by flexible API integrations.
Connect Simplesat and CloudTalk in minutes with Latenode.
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Create a New Scenario to Connect Simplesat and CloudTalk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Simplesat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Simplesat or CloudTalk will be your first step. To do this, click "Choose an app," find Simplesat or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Simplesat Node
Select the Simplesat node from the app selection panel on the right.
Simplesat
Configure the Simplesat
Click on the Simplesat node to configure it. You can modify the Simplesat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Simplesat node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
Simplesat
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Simplesat and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Simplesat and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Simplesat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Simplesat, CloudTalk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Simplesat and CloudTalk integration works as expected. Depending on your setup, data should flow between Simplesat and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Simplesat + Slack: When a new answer is submitted in Simplesat, the score is checked. If the answer indicates negative feedback, a Slack message is sent to a predefined channel to alert a manager for quick follow-up.
CloudTalk + Simplesat + Zendesk: When a new call is registered in CloudTalk, the automation retrieves the Simplesat response for the associated customer. If the Simplesat score is low, a Zendesk ticket is created to investigate the call quality and customer satisfaction.
About Simplesat
Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.
Related categories
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
Related categories
How can I connect my Simplesat account to CloudTalk using Latenode?
To connect your Simplesat account to CloudTalk on Latenode, follow these steps:
Can I automatically trigger a Simplesat survey after a CloudTalk call?
Yes, you can! Latenode allows you to trigger Simplesat surveys immediately after a CloudTalk call ends, ensuring timely feedback and boosting customer satisfaction using automated workflows.
What types of tasks can I perform by integrating Simplesat with CloudTalk?
Integrating Simplesat with CloudTalk allows you to perform various tasks, including:
HowdoIcustomizesurveydistributionbasedonCloudTalkcalldurationsinLatenode?
Latenode allows custom distribution using code or AI, triggering surveys for calls exceeding a defined duration, enabling targeted feedback collection efficiently.
Are there any limitations to the Simplesat and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: