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Automatically trigger Simplesat surveys after LiveChat interactions, gathering instant feedback to improve customer service. Latenode's visual editor makes customization easy, while affordable execution-based pricing lets you scale feedback collection without breaking the bank.
Connect Simplesat and LiveChat in minutes with Latenode.
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In the workspace, click the βCreate New Scenarioβ button.

Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Simplesat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Simplesat or LiveChat will be your first step. To do this, click "Choose an app," find Simplesat or LiveChat, and select the appropriate trigger to start the scenario.

Select the Simplesat node from the app selection panel on the right.

Simplesat
Click on the Simplesat node to configure it. You can modify the Simplesat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the Simplesat node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

Simplesat
β
LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
β
LiveChat
Trigger on Webhook
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Simplesat
β
β
Iterator
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Webhook response
After configuring Simplesat, LiveChat, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking βRun onceβ and triggering an event to check if the Simplesat and LiveChat integration works as expected. Depending on your setup, data should flow between Simplesat and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Simplesat + Slack + LiveChat: When a new negative answer is received in Simplesat, a Slack channel is created to discuss the feedback. The channel topic is set to reference the Simplesat answer for context, and a message is posted with the Simplesat response. LiveChat agents can then be invited to the channel.
LiveChat + Simplesat + Zendesk: When a LiveChat chat is deactivated, a Simplesat survey is created or updated for the customer. If the Simplesat response is negative, a Zendesk ticket is created to address the issue.
About Simplesat
Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.
Related categories
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
Related categories
How can I connect my Simplesat account to LiveChat using Latenode?
To connect your Simplesat account to LiveChat on Latenode, follow these steps:
Can I trigger Simplesat surveys after LiveChat conversations?
Yes, you can! Latenode's visual editor makes it easy to trigger Simplesat surveys based on LiveChat events, automating feedback collection and improving customer satisfaction.
What types of tasks can I perform by integrating Simplesat with LiveChat?
Integrating Simplesat with LiveChat allows you to perform various tasks, including:
Can I customize the survey link sent via LiveChat through Latenode?
Yes, Latenode allows full customization via JavaScript blocks. Tailor survey links, add personalization, and ensure brand consistency across channels.
Are there any limitations to the Simplesat and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: