Simplesat and LiveChat Integration

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Automatically trigger Simplesat surveys after LiveChat interactions, gathering instant feedback to improve customer service. Latenode's visual editor makes customization easy, while affordable execution-based pricing lets you scale feedback collection without breaking the bank.

Simplesat + LiveChat integration

Connect Simplesat and LiveChat in minutes with Latenode.

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Automate your workflow

Swap Apps

Simplesat

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Simplesat and LiveChat

Create a New Scenario to Connect Simplesat and LiveChat

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Simplesat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Simplesat or LiveChat will be your first step. To do this, click "Choose an app," find Simplesat or LiveChat, and select the appropriate trigger to start the scenario.

Add the Simplesat Node

Select the Simplesat node from the app selection panel on the right.

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Configure the Simplesat

Click on the Simplesat node to configure it. You can modify the Simplesat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the Simplesat node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Run node once

Configure the Simplesat and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Select an action *

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Run node once

Set Up the Simplesat and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Simplesat, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Simplesat and LiveChat integration works as expected. Depending on your setup, data should flow between Simplesat and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Simplesat and LiveChat

Simplesat + Slack + LiveChat: When a new negative answer is received in Simplesat, a Slack channel is created to discuss the feedback. The channel topic is set to reference the Simplesat answer for context, and a message is posted with the Simplesat response. LiveChat agents can then be invited to the channel.

LiveChat + Simplesat + Zendesk: When a LiveChat chat is deactivated, a Simplesat survey is created or updated for the customer. If the Simplesat response is negative, a Zendesk ticket is created to address the issue.

Simplesat and LiveChat integration alternatives

About Simplesat

Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ Simplesat and LiveChat

How can I connect my Simplesat account to LiveChat using Latenode?

To connect your Simplesat account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Simplesat and click on "Connect".
  • Authenticate your Simplesat and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Simplesat surveys after LiveChat conversations?

Yes, you can! Latenode's visual editor makes it easy to trigger Simplesat surveys based on LiveChat events, automating feedback collection and improving customer satisfaction.

What types of tasks can I perform by integrating Simplesat with LiveChat?

Integrating Simplesat with LiveChat allows you to perform various tasks, including:

  • Automatically send satisfaction surveys after a LiveChat conversation ends.
  • Tag conversations in LiveChat based on Simplesat survey responses.
  • Create reports combining support data from LiveChat and feedback from Simplesat.
  • Trigger personalized follow-up actions in LiveChat based on survey scores.
  • Update customer profiles in your CRM with Simplesat feedback data.

Can I customize the survey link sent via LiveChat through Latenode?

Yes, Latenode allows full customization via JavaScript blocks. Tailor survey links, add personalization, and ensure brand consistency across channels.

Are there any limitations to the Simplesat and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex survey logic might require JavaScript knowledge.
  • Rate limits of Simplesat and LiveChat APIs apply.
  • Historical data migration needs custom scripting.

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