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How to connect Sinch and OpenPhone
Create a New Scenario to Connect Sinch and OpenPhone
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Sinch, triggered by another scenario, or executed manually (for testing purposes). In most cases, Sinch or OpenPhone will be your first step. To do this, click "Choose an app," find Sinch or OpenPhone, and select the appropriate trigger to start the scenario.
Add the Sinch Node
Select the Sinch node from the app selection panel on the right.
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Add the OpenPhone Node
Next, click the plus (+) icon on the Sinch node, select OpenPhone from the list of available apps, and choose the action you need from the list of nodes within OpenPhone.
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Authenticate OpenPhone
Now, click the OpenPhone node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenPhone settings. Authentication allows you to use OpenPhone through Latenode.
Configure the Sinch and OpenPhone Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Sinch and OpenPhone Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Sinch, OpenPhone, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Sinch and OpenPhone integration works as expected. Depending on your setup, data should flow between Sinch and OpenPhone (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Sinch and OpenPhone
Sinch + Slack: When a new incoming SMS is received in Sinch, a notification is sent to a Slack channel, ensuring the team is promptly alerted to new messages.
OpenPhone + Zendesk: When there's an event from a call in OpenPhone, a new ticket is created in Zendesk to ensure all support needs are tracked and addressed.
Sinch and OpenPhone integration alternatives
About Sinch
Use Sinch in Latenode to automate SMS tasks. Send messages for order updates, appointment reminders, or two-factor authentication directly from your workflows. Benefit from Latenode's visual editor to easily integrate Sinch with other apps. Scale communication tasks without complex coding or expensive per-step pricing.
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About OpenPhone
Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.
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See how Latenode works
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FAQ Sinch and OpenPhone
How can I connect my Sinch account to OpenPhone using Latenode?
To connect your Sinch account to OpenPhone on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Sinch and click on "Connect".
- Authenticate your Sinch and OpenPhone accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update OpenPhone contacts from Sinch SMS data?
Yes, you can! Latenode's visual editor makes it easy to map Sinch SMS data to OpenPhone contacts, ensuring your contact information is always up-to-date and accurate, saving time and improving customer engagement.
What types of tasks can I perform by integrating Sinch with OpenPhone?
Integrating Sinch with OpenPhone allows you to perform various tasks, including:
- Automatically logging Sinch SMS conversations within OpenPhone as call notes.
- Triggering OpenPhone outbound calls based on incoming Sinch SMS keywords.
- Creating new OpenPhone contacts from new Sinch SMS leads.
- Sending automated Sinch SMS messages when OpenPhone call status changes.
- Synchronizing contact details between Sinch and OpenPhone in real-time.
Can I use advanced scripting with my Sinch + OpenPhone workflows?
Yes! Latenode allows custom JavaScript to extend and enhance Sinch and OpenPhone automations for complex logic.
Are there any limitations to the Sinch and OpenPhone integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time sync depends on the API limits of both Sinch and OpenPhone.
- Complex data transformations may require custom JavaScript code.
- Historical data migration requires manual setup using Latenode's tools.
